| Selected business functions by business process (1) | Total | Main | Secondary | ||||||
|---|---|---|---|---|---|---|---|---|---|
II 2010 |
I 2011(r) |
II 2011(p) |
II 2010 |
I 2011(r) |
II 2011(p) |
II 2010 |
I 2011(r) |
II 2011(p) |
|
Total (2) |
1,941 | 2,008 | 1,753 | 864 | 806 | 694 | 1,077 | 1,202 | 1,059 |
Producing goods/providing services |
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Construction activities |
263 | 243 | 197 | 252 | 226 | 188 | 11 | 17 | 9 |
Producing goods |
176 | 177 | 154 | 162 | 150 | 122 | 14 | 27 | 32 |
Providing services |
62 | 104 | 94 | 37 | 47 | 35 | 25 | 57 | 59 |
Accounting services |
30 | 39 | 25 | 3 | 1 | 30 | 36 | 24 | |
Contracted services |
68 | 71 | 79 | 46 | 42 | 43 | 22 | 29 | 36 |
Engineering services |
29 | 28 | 40 | 10 | 9 | 9 | 19 | 19 | 31 |
Entertainment services |
21 | 33 | 33 | 18 | 30 | 30 | 3 | 3 | 3 |
Facility maintenance services |
48 | 42 | 47 | 13 | 7 | 7 | 35 | 35 | 40 |
Financial management |
14 | 14 | 12 | 2 | 2 | 14 | 12 | 10 | |
Financial services |
32 | 19 | 26 | 24 | 13 | 20 | 8 | 6 | 6 |
Food and cafeteria services |
30 | 30 | 35 | 18 | 10 | 15 | 12 | 20 | 20 |
Gaming services |
4 | 5 | 9 | 2 | 1 | 9 | 2 | 4 | |
Health care services |
30 | 24 | 22 | 25 | 19 | 18 | 5 | 5 | 4 |
Housekeeping services |
13 | 15 | 9 | 1 | 1 | 1 | 12 | 14 | 8 |
Lodging services |
11 | 8 | 3 | 10 | 7 | 1 | 1 | 1 | 2 |
Maintaining and repairing products |
21 | 20 | 19 | 7 | 5 | 5 | 14 | 15 | 14 |
Security services |
16 | 8 | 9 | 9 | 4 | 2 | 7 | 4 | 7 |
Assembling products |
34 | 43 | 34 | 10 | 9 | 14 | 24 | 34 | 20 |
Fabricating |
39 | 28 | 37 | 26 | 20 | 20 | 13 | 8 | 17 |
Quality assurance/quality control |
36 | 37 | 36 | 1 | 36 | 36 | 36 | ||
Supervision--first line or direct |
84 | 82 | 74 | 1 | 84 | 82 | 73 | ||
Procurement, logistics, distribution |
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Buying |
9 | 15 | 7 | 1 | 8 | 15 | 7 | ||
Distribution |
25 | 45 | 32 | 9 | 10 | 5 | 16 | 35 | 27 |
Packing |
14 | 29 | 24 | 1 | 8 | 2 | 13 | 21 | 22 |
Receiving |
20 | 24 | 19 | 20 | 24 | 19 | |||
Shipping |
38 | 50 | 32 | 1 | 11 | 3 | 37 | 39 | 29 |
Transporting |
41 | 31 | 22 | 18 | 13 | 6 | 23 | 18 | 16 |
Warehousing |
37 | 51 | 36 | 13 | 17 | 12 | 24 | 34 | 24 |
General management and firm infrastructure |
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Administrative and clerical support |
161 | 128 | 101 | 16 | 16 | 12 | 145 | 112 | 89 |
General management |
106 | 117 | 115 | 6 | 7 | 4 | 100 | 110 | 111 |
Human resource management |
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Human resources, including recruiting |
60 | 60 | 43 | 2 | 1 | 5 | 58 | 59 | 38 |
Payroll and compensation |
24 | 26 | 21 | 4 | 5 | 5 | 20 | 21 | 16 |
Training |
9 | 12 | 10 | 2 | 1 | 7 | 11 | 10 | |
Marketing, sales, customer accounts |
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Advertising |
6 | 7 | 3 | 1 | 2 | 5 | 5 | 3 | |
Billing |
13 | 8 | 8 | 1 | 12 | 8 | 8 | ||
Marketing |
15 | 25 | 11 | 1 | 3 | 1 | 14 | 22 | 10 |
Order processing |
17 | 27 | 26 | 1 | 3 | 17 | 26 | 23 | |
Selling |
66 | 71 | 57 | 44 | 53 | 40 | 22 | 18 | 17 |
Telemarketing |
10 | 10 | 3 | 7 | 5 | 2 | 3 | 5 | 1 |
Customer and after-sales service |
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Call center activities |
32 | 24 | 16 | 21 | 16 | 10 | 11 | 8 | 6 |
Customer service |
70 | 79 | 71 | 12 | 13 | 12 | 58 | 66 | 59 |
Installing products |
6 | 15 | 12 | 2 | 1 | 2 | 4 | 14 | 10 |
Technical support |
16 | 16 | 24 | 1 | 2 | 4 | 15 | 14 | 20 |
Technology and process development |
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Computer systems development |
9 | 3 | 6 | 6 | 2 | 3 | 3 | 1 | 3 |
Computer systems maintenance |
9 | 3 | 2 | 1 | 8 | 3 | 2 | ||
Data processing |
8 | 12 | 5 | 2 | 8 | 10 | 5 | ||
Internet web services |
4 | 8 | 1 | 1 | 4 | 7 | 1 | ||
Software development and testing |
8 | 2 | 6 | 3 | 1 | 1 | 5 | 1 | 5 |
Software and IT services |
21 | 19 | 15 | 3 | 2 | 2 | 18 | 17 | 13 |
Other business functions |
26 | 21 | 31 | 18 | 7 | 17 | 8 | 14 | 14 |
Other |
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Events with nonstandard functions reported |
58 | 40 | 48 | 42 | 28 | 30 | 16 | 12 | 18 |
Refusal (3) |
1 | 1 | 1 | 1 | |||||
Does not know (4) |
9 | 6 | 5 | 9 | 6 | 5 | |||
|
Footnotes:
NOTE: Dash represents zero. |
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Last Modified Date: August 17, 2011