U.S. Bureau of Labor Statistics U.S. Bureau of Labor Statistics
Police, fire, and ambulance dispatchers, also called 911 operators, monitor the location of emergency services personnel from their jurisdiction’s emergency services departments. These workers dispatch the appropriate type and number of units in response to calls for assistance.
Workers usually have a high school degree and develop the necessary skills in about 3 to 6 months of on-the-job training. Many States require specific types of training or certification from a professional association.
Current and Projected Employment.
| 2008 Employment | 99,900 |
| 2018 Employment | 117,700 |
| Employment Change | 17,800 |
| Growth Rate | 18% |
Employment change. Employment is expected to grow faster than average. The growing and aging population will increase demand for emergency services and create new jobs for police, fire, and ambulance dispatchers. Growth may be slowed in some places, as some municipalities consolidate their call centers.
Job prospects. Favorable opportunities are expected, largely due to job openings arising from the need to replace workers who transfer to other occupations or leave the labor force. As the equipment dispatchers use becomes more complex, individuals with computer skills should have the best opportunities.
Median annual wages for police, fire, and ambulance dispatchers were $33,670 in May 2008.
For current wage data, visit the Occupational Employment Statistics program's Occupational Profile for police, fire, and ambulance dispatchers.
Air traffic controllers; Communications equipment operators; Customer service representatives; Dispatchers, except police, fire, and ambulance; Reservation and transportation ticket agents and travel clerks.
Association of Public Safety Communications Officials, International, 351 N. Williamson Blvd., Daytona Beach, FL 32114. Internet: http://www.apco911.org
Last Modified Date: December 17, 2009