Occupational Employment Statistics

2001 National Occupational Employment and Wage Estimates

Office and Administrative Support Occupations

SOC major groups

These estimates are calculated with data collected from employers in all industry divisions in metropolitan and non-metropolitan areas in every State and the District of Columbia. These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages are available in the downloadable excel files. Estimates do not include self-employed workers.

Click on the SOC Code Number to view that occupation's definition, additional wage estimates, and relative standard error (RSE) estimates.

Wage Estimates
SOC Code Number Occupation Title Employment (1) Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 22,798,590 $12.04 $13.09 $27,230 0.1 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 1,417,720 $18.26 $19.67 $40,920 0.3 %
43-2011 Switchboard Operators, Including Answering Service 227,660 $9.93 $10.29 $21,410 0.4 %
43-2021 Telephone Operators 57,500 $14.20 $14.15 $29,440 1.4 %
43-3011 Bill and Account Collectors 385,800 $12.48 $13.17 $27,390 0.4 %
43-3021 Billing and Posting Clerks and Machine Operators 480,610 $12.19 $12.66 $26,340 0.3 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,697,890 $12.76 $13.38 $27,820 0.2 %
43-3041 Gaming Cage Workers 17,140 $10.36 $10.72 $22,290 0.7 %
43-3051 Payroll and Timekeeping Clerks 188,570 $13.58 $14.09 $29,300 0.3 %
43-3061 Procurement Clerks 74,740 $13.84 $14.17 $29,480 0.3 %
43-3071 Tellers 532,740 $9.54 $9.69 $20,150 0.3 %
43-4011 Brokerage Clerks 82,730 $15.61 $16.78 $34,900 1.5 %
43-4021 Correspondence Clerks 34,190 $12.13 $12.66 $26,330 0.5 %
43-4031 Court, Municipal, and License Clerks 104,060 $13.02 $13.91 $28,930 0.9 %
43-4041 Credit Authorizers, Checkers, and Clerks 78,450 $12.44 $13.40 $27,870 0.7 %
43-4051 Customer Service Representatives 1,875,370 $12.23 $13.20 $27,450 0.3 %
43-4061 Eligibility Interviewers, Government Programs 97,240 $14.43 $15.16 $31,530 0.6 %
43-4071 File Clerks 249,970 $9.37 $9.90 $20,590 0.3 %
43-4081 Hotel, Motel, and Resort Desk Clerks 176,920 $8.13 $8.48 $17,640 0.4 %
43-4111 Interviewers, Except Eligibility and Loan 171,650 $10.52 $11.17 $23,240 0.7 %
43-4121 Library Assistants, Clerical 106,360 $8.93 $9.66 $20,090 0.6 %
43-4131 Loan Interviewers and Clerks 157,680 $13.01 $13.70 $28,500 0.6 %
43-4141 New Accounts Clerks 99,760 $11.86 $12.47 $25,940 0.9 %
43-4151 Order Clerks 338,430 $11.66 $12.39 $25,770 0.4 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 164,680 $14.17 $14.70 $30,570 0.2 %
43-4171 Receptionists and Information Clerks 1,046,590 $9.93 $10.31 $21,450 0.3 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 183,280 $11.58 $13.26 $27,570 1.2 %
43-5011 Cargo and Freight Agents 60,530 $14.73 $15.53 $32,300 1.4 %
43-5021 Couriers and Messengers 121,670 $9.20 $9.89 $20,560 0.8 %
43-5031 Police, Fire, and Ambulance Dispatchers 88,550 $12.83 $13.30 $27,670 0.5 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 170,050 $14.46 $15.55 $32,340 0.6 %
43-5041 Meter Readers, Utilities 52,140 $13.64 $14.40 $29,950 0.7 %
43-5051 Postal Service Clerks 80,760 $18.78 $18.37 $38,210 0.3 %
43-5052 Postal Service Mail Carriers 355,120 $18.61 $18.20 $37,860 0.3 %
43-5053 Postal Service Mail Sorters, Processors, and Processing Machine Operators 201,150 $16.95 $15.48 $32,190 0.4 %
43-5061 Production, Planning, and Expediting Clerks 302,430 $15.59 $16.38 $34,070 0.4 %
43-5071 Shipping, Receiving, and Traffic Clerks 802,600 $10.92 $11.64 $24,220 0.3 %
43-5081 Stock Clerks and Order Fillers 1,680,640 $9.16 $10.32 $21,480 0.2 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 78,620 $11.87 $13.10 $27,240 1.3 %
43-6011 Executive Secretaries and Administrative Assistants 1,384,240 $15.57 $16.34 $33,980 0.2 %
43-6012 Legal Secretaries 263,590 $16.64 $17.29 $35,970 1.0 %
43-6013 Medical Secretaries 334,200 $11.86 $12.50 $26,000 1.2 %
43-6014 Secretaries, Except Legal, Medical, and Executive 1,800,950 $11.85 $12.36 $25,710 0.4 %
43-9011 Computer Operators 177,990 $13.88 $14.80 $30,780 0.8 %
43-9021 Data Entry Keyers 405,000 $10.56 $10.93 $22,740 0.4 %
43-9022 Word Processors and Typists 229,090 $12.50 $12.92 $26,870 0.7 %
43-9031 Desktop Publishers 34,860 $15.00 $16.05 $33,380 1.4 %
43-9041 Insurance Claims and Policy Processing Clerks 258,100 $13.69 $14.77 $30,730 0.6 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 166,000 $9.91 $10.37 $21,560 0.4 %
43-9061 Office Clerks, General 2,791,420 $10.47 $11.06 $23,000 0.2 %
43-9071 Office Machine Operators, Except Computer 90,240 $10.45 $11.28 $23,470 0.5 %
43-9081 Proofreaders and Copy Markers 25,200 $11.47 $12.41 $25,810 1.2 %
43-9111 Statistical Assistants 25,850 $13.94 $14.60 $30,370 0.9 %

About 2001 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

Estimates for residual, "All Other", occupations are not available.

(1) Data for detailed occupations does not sum to the totals because the totals include data for occupations not shown separately.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.


National OES estimates by SOC major group



2001 National Occupational Employment and Wage Estimates

2001 State Occupational Employment and Wage Estimates

2001 Metropolitan Area Occupational Employment and Wage Estimates

2001 National Industry-Specific Occupational Employment and Wage Estimates

Technical notes

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Last Modified Date: December 23, 2002

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