Occupational Employment Statistics

2002 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and non-metropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages are available in the downloadable Excel files (XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in in NAICS 561420 - Telephone Call Centers:

NAICS 561420 - Telephone Call Centers

Click on the SOC code number to view an occupational profile.

Industry Total top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 Industry Total 366,440 100.00% $9.65 $11.94 $24,830 1.5 %
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 12,730 3.47% $29.83 $35.76 $74,390 1.7 %
11-1011 Chief Executives 710 0.19% $64.39 $67.39 $140,180 2.6 %
11-1021 General and Operations Managers 3,810 1.04% $30.59 $38.76 $80,620 3.1 %
11-2011 Advertising and Promotions Managers 120 0.03% $34.24 $33.45 $69,570 6.6 %
11-2021 Marketing Managers 590 0.16% $28.35 $33.78 $70,260 4.7 %
11-2022 Sales Managers 1,390 0.38% $24.17 $30.85 $64,160 4.3 %
11-2031 Public Relations Managers 90 0.02% $22.06 $24.44 $50,830 4.2 %
11-3011 Administrative Services Managers 1,000 0.27% $20.22 $25.04 $52,090 3.3 %
11-3021 Computer and Information Systems Managers 1,390 0.38% $36.61 $37.35 $77,690 4.9 %
11-3031 Financial Managers 580 0.16% $35.36 $36.48 $75,890 2.9 %
11-3040 Human Resources Managers 760 0.21% $22.08 $24.74 $51,460 2.2 %
11-3061 Purchasing Managers 70 0.02% $23.31 $24.32 $50,580 5.4 %
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 7,870 2.15% $17.76 $20.80 $43,260 2.6 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 180 0.05% $23.41 $24.79 $51,560 6.2 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 200 0.05% $12.84 $15.11 $31,430 4.9 %
13-1051 Cost Estimators (6) (6) $21.27 $28.99 $60,290 15.2 %
13-1071 Employment, Recruitment, and Placement Specialists 720 0.20% $15.62 $17.43 $36,250 4.1 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 320 0.09% $23.43 $23.55 $48,990 4.6 %
13-1073 Training and Development Specialists 2,630 0.72% $14.28 $15.59 $32,430 2.0 %
13-1111 Management Analysts 700 0.19% $32.17 $34.52 $71,800 3.5 %
13-2011 Accountants and Auditors 770 0.21% $22.51 $23.89 $49,680 5.0 %
13-2031 Budget Analysts 60 0.02% $25.39 $26.70 $55,530 4.5 %
13-2051 Financial Analysts 280 0.08% $27.65 $29.35 $61,040 5.3 %
Computer and Mathematical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Occupations 17,400 4.75% $14.39 $18.45 $38,380 6.5 %
15-1021 Computer Programmers 1,590 0.43% $24.08 $25.57 $53,200 2.1 %
15-1031 Computer Software Engineers, Applications 300 0.08% $29.82 $30.83 $64,130 3.2 %
15-1032 Computer Software Engineers, Systems Software 720 0.20% $34.01 $32.65 $67,910 5.4 %
15-1041 Computer Support Specialists 10,870 2.97% $10.58 $12.42 $25,840 5.6 %
15-1051 Computer Systems Analysts 1,750 0.48% $31.79 $31.69 $65,920 3.3 %
15-1061 Database Administrators 410 0.11% $19.24 $22.81 $47,440 4.6 %
15-1071 Network and Computer Systems Administrators 990 0.27% $25.40 $26.59 $55,310 2.2 %
15-1081 Network Systems and Data Communications Analysts 250 0.07% $25.16 $25.35 $52,730 3.9 %
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations (6) (6) (6) (6) (6) (6)
17-2061 Computer Hardware Engineers (6) (6) $35.35 $40.44 $84,120 11.8 %
17-2072 Electronics Engineers, Except Computer (6) (6) $26.76 $28.56 $59,410 2.0 %
17-3023 Electrical and Electronic Engineering Technicians (6) (6) $23.25 $22.84 $47,500 9.1 %
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations 950 0.26% $8.42 $15.06 $31,330 18.0 %
19-3021 Market Research Analysts 270 0.07% $21.15 $24.16 $50,260 5.7 %
Community and Social Services Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
21-0000 Community and Social Services Occupations (6) (6) (6) (6) (6) (6)
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations (6) (6) (6) (6) (6) (6)
Education, Training, and Library Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
25-0000 Education, Training, and Library Occupations (6) (6) (6) (6) (6) (6)
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 550 0.15% $17.72 $19.23 $39,990 6.5 %
27-1024 Graphic Designers 180 0.05% $18.18 $17.89 $37,210 6.9 %
27-3031 Public Relations Specialists 60 0.02% $24.18 $29.99 $62,380 13.7 %
27-3041 Editors 50 0.01% $24.24 $23.86 $49,630 3.5 %
27-3042 Technical Writers 40 0.01% $18.86 $20.74 $43,140 5.4 %
27-3043 Writers and Authors 40 0.01% $17.08 $17.62 $36,660 5.6 %
27-3091 Interpreters and Translators (6) (6) $9.70 $9.71 $20,190 5.0 %
27-4021 Photographers 50 0.01% $8.64 $12.22 $25,410 19.4 %
Healthcare Practitioners and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioners and Technical Occupations (6) (6) (6) (6) (6) (6)
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 390 0.11% $8.90 $9.54 $19,850 3.2 %
33-9032 Security Guards 340 0.09% $8.50 $8.75 $18,200 2.1 %
Food Preparation and Serving Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
35-0000 Food Preparation and Serving Related Occupations 480 0.13% $8.22 $9.11 $18,940 3.1 %
35-3031 Waiters and Waitresses (6) (6) $7.28 $9.07 $18,870 13.7 %
35-9011 Dining Room and Cafeteria Attendants and Bartender Helpers 60 0.02% $7.06 $7.95 $16,540 5.8 %
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 1,090 0.30% $8.14 $8.78 $18,260 2.4 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers 130 0.04% $9.83 $10.98 $22,830 4.5 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 440 0.12% $8.43 $8.98 $18,680 2.0 %
37-2012 Maids and Housekeeping Cleaners (6) (6) $7.06 $7.44 $15,480 3.7 %
37-3011 Landscaping and Groundskeeping Workers 110 0.03% $8.30 $8.97 $18,650 8.0 %
Personal Care and Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
39-0000 Personal Care and Service Occupations 200 0.05% $13.42 $13.65 $28,390 3.2 %
39-1021 First-Line Supervisors/Managers of Personal Service Workers 170 0.05% $13.48 $13.82 $28,740 3.0 %
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 171,390 46.77% $8.73 $9.97 $20,740 1.1 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 940 0.26% $12.00 $13.57 $28,220 4.1 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 7,160 1.95% $13.69 $16.60 $34,540 1.9 %
41-2011 Cashiers 50 0.01% $7.39 $7.81 $16,240 7.3 %
41-2021 Counter and Rental Clerks (6) (6) $7.29 $9.64 $20,060 12.7 %
41-3011 Advertising Sales Agents 640 0.17% $10.50 $13.11 $27,270 8.7 %
41-3021 Insurance Sales Agents (6) (6) $11.29 $12.42 $25,830 7.8 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 510 0.14% $16.50 $19.45 $40,460 6.4 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 2,150 0.59% $13.18 $18.07 $37,590 9.9 %
41-9011 Demonstrators and Product Promoters 270 0.07% $12.45 $13.73 $28,570 7.4 %
41-9031 Sales Engineers 180 0.05% $14.11 $20.34 $42,310 16.1 %
41-9041 Telemarketers 151,020 41.21% $8.49 $9.09 $18,900 0.9 %
41-9091 Door-To-Door Sales Workers, News and Street Vendors, and Related Workers 50 0.01% $12.51 $13.38 $27,820 6.9 %
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 147,100 40.14% $9.94 $10.61 $22,070 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 8,490 2.32% $14.89 $16.67 $34,670 2.2 %
43-2011 Switchboard Operators, Including Answering Service 22,540 6.15% $8.29 $8.55 $17,790 1.4 %
43-2021 Telephone Operators 2,760 0.75% $9.20 $9.73 $20,240 2.6 %
43-3011 Bill and Account Collectors 1,040 0.28% $11.70 $12.18 $25,340 3.0 %
43-3021 Billing and Posting Clerks and Machine Operators 490 0.13% $11.33 $11.83 $24,600 2.7 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,170 0.32% $12.99 $13.53 $28,150 2.4 %
43-3051 Payroll and Timekeeping Clerks 600 0.16% $13.00 $13.89 $28,890 2.2 %
43-4021 Correspondence Clerks 290 0.08% $10.61 $10.83 $22,520 2.8 %
43-4051 Customer Service Representatives 79,980 21.83% $10.01 $10.46 $21,760 1.2 %
43-4071 File Clerks 290 0.08% $9.63 $10.05 $20,910 4.2 %
43-4111 Interviewers, Except Eligibility and Loan 1,670 0.46% $9.12 $9.71 $20,190 4.8 %
43-4151 Order Clerks 5,710 1.56% $9.43 $9.79 $20,370 1.7 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 810 0.22% $12.66 $12.78 $26,580 1.3 %
43-4171 Receptionists and Information Clerks 2,020 0.55% $9.38 $9.72 $20,210 2.6 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 1,190 0.32% $9.05 $9.74 $20,250 4.0 %
43-5021 Couriers and Messengers 40 0.01% $11.01 $10.90 $22,680 6.1 %
43-5031 Police, Fire, and Ambulance Dispatchers 400 0.11% $11.92 $12.03 $25,030 6.4 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 330 0.09% $9.62 $10.54 $21,930 6.3 %
43-5061 Production, Planning, and Expediting Clerks 330 0.09% $11.82 $12.72 $26,450 3.0 %
43-5071 Shipping, Receiving, and Traffic Clerks 320 0.09% $10.64 $11.67 $24,280 7.5 %
43-5081 Stock Clerks and Order Fillers 240 0.07% $10.13 $10.72 $22,300 2.4 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 150 0.04% $11.50 $11.35 $23,600 2.0 %
43-6011 Executive Secretaries and Administrative Assistants 1,670 0.46% $13.65 $14.64 $30,460 1.9 %
43-6014 Secretaries, Except Legal, Medical, and Executive 740 0.20% $11.17 $11.84 $24,620 2.9 %
43-9011 Computer Operators 930 0.25% $11.09 $12.13 $25,220 5.2 %
43-9021 Data Entry Keyers 2,400 0.65% $9.75 $10.28 $21,390 4.1 %
43-9022 Word Processors and Typists (6) (6) $10.29 $11.03 $22,940 6.2 %
43-9031 Desktop Publishers 60 0.02% $13.83 $15.28 $31,790 3.4 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 440 0.12% $9.46 $9.78 $20,340 1.9 %
43-9061 Office Clerks, General 4,080 1.11% $9.39 $9.89 $20,560 1.7 %
43-9081 Proofreaders and Copy Markers 70 0.02% $8.39 $9.61 $20,000 8.7 %
43-9111 Statistical Assistants 100 0.03% $13.09 $14.59 $30,350 5.3 %
Farming, Fishing, and Forestry Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
45-0000 Farming, Fishing, and Forestry Occupations (6) (6) (6) (6) (6) (6)
Construction and Extraction Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
47-0000 Construction and Extraction Occupations (6) (6) (6) (6) (6) (6)
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,860 0.51% $18.06 $18.47 $38,410 6.7 %
49-1011 First-Line Supervisors/Managers of Mechanics, Installers, and Repairers 160 0.04% $23.99 $24.10 $50,120 4.9 %
49-2011 Computer, Automated Teller, and Office Machine Repairers 100 0.03% $15.90 $16.90 $35,160 9.6 %
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers 130 0.04% $14.72 $15.57 $32,380 5.0 %
49-9042 Maintenance and Repair Workers, General 310 0.08% $10.04 $10.88 $22,620 2.9 %
49-9052 Telecommunications Line Installers and Repairers (6) (6) $23.19 $20.29 $42,210 5.7 %
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 1,050 0.29% $10.94 $11.95 $24,860 2.9 %
51-1011 First-Line Supervisors/Managers of Production and Operating Workers 140 0.04% $16.80 $17.68 $36,770 4.2 %
51-5023 Printing Machine Operators 110 0.03% $10.73 $11.31 $23,520 5.0 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 140 0.04% $10.77 $11.18 $23,240 3.4 %
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 1,610 0.44% $9.51 $11.01 $22,890 5.4 %
53-1031 First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators 40 0.01% $15.82 $16.90 $35,150 8.8 %
53-3033 Truck Drivers, Light Or Delivery Services 260 0.07% $9.87 $9.93 $20,660 2.0 %
53-7051 Industrial Truck and Tractor Operators 150 0.04% $9.49 $10.58 $22,000 7.6 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 270 0.07% $8.36 $8.97 $18,650 5.0 %
53-7064 Packers and Packagers, Hand (6) (6) $9.26 $9.17 $19,080 4.0 %

About 2002 National Industry-Specific Occupational Employment and Wage Estimates

Estimates for residual, "All Other", occupations are not available.

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(6) Estimates not released.



Other OES estimates and related information:

2002 National Occupational Employment and Wage Estimates (cross-industry estimates)

2002 State Occupational Employment and Wage Estimates (cross-industry estimates)

2002 Metropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

2002 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download 2002 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: January 14, 2004

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