Occupational Employment Statistics

Occupational Employment and Wages, 2002

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
226,890 1.1 % $10.56 $21,970 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $7.13 $8.41 $10.19 $12.27 $14.59
Annual Wage (2) $14,830 $17,490 $21,190 $25,520 $30,350

Industry profile for this occupation: Top

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage Employment rank Wage rank
General medical and surgical hospitals 25,150 $10.47 $21,780 1 187
Business support services 23,870 $8.64 $17,970 2 247
Employment services 13,290 $9.58 $19,930 3 233
Offices of physicians 13,010 $10.41 $21,650 4 194
Traveler accommodation 11,590 $10.39 $21,610 5 196

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage Employment rank Wage rank
Nonscheduled air transportation 80 $20.33 $42,280 196 1
Natural gas distribution 140 $16.81 $34,960 163 2
Other financial investment activities 580 $14.29 $29,720 66 3
Agents and managers for public figures 40 $14.23 $29,610 233 4
Power generation and supply 470 $13.95 $29,010 76 5

State profile for this occupation: Top

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment Wage rank within State
Nevada 3,040 $10.92 $22,710 0.288% 491
New Mexico 1,970 $8.78 $18,250 0.270% 508
Hawaii 1,480 $12.26 $25,500 0.269% 380
Florida 16,990 $9.38 $19,520 0.239% 615
Louisiana 4,090 $8.89 $18,490 0.223% 559

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment Wage rank within State
Alaska 370 $12.85 $26,730 0.129% 365
District of Columbia 920 $12.81 $26,650 0.155% 341
Hawaii 1,480 $12.26 $25,500 0.269% 380
Massachusetts 6,250 $12.17 $25,310 0.195% 548
Connecticut 2,980 $12.16 $25,300 0.182% 494

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Wichita Falls, TX MSA 300 $8.63 $17,940 0.543%
Lubbock, TX MSA 610 $8.87 $18,450 0.518%
Tyler, TX MSA 370 $8.30 $17,270 0.443%
Utica-Rome, NY MSA 520 $8.85 $18,410 0.406%
Las Cruces, NM MSA 210 $9.42 $19,590 0.362%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Francisco, CA PMSA 1,780 $14.67 $30,520 0.179%
Yolo, CA PMSA 140 $14.46 $30,080 0.158%
New York, NY PMSA 6,820 $13.64 $28,370 0.171%
Oakland, CA PMSA 1,430 $13.54 $28,170 0.143%
San Jose, CA PMSA 1,130 $13.51 $28,100 0.127%

About 2002 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

To see profiles of other occupations, select from the major groups below:

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files(XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Data for detailed occupations does not sum to the totals because the totals include data for occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

All Office and Administrative Support Occupations

2002 State Occupational Employment and Wage Estimates

2002 Metropolitan Area Occupational Employment and Wage Estimates

2002 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download 2002 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: November 26, 2003

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