Occupational Employment Statistics

Occupational Employment and Wages, 2002

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
1,854,750 0.7 % $13.58 $28,240 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.29 $10.08 $12.62 $16.13 $20.67
Annual Wage (2) $17,230 $20,960 $26,240 $33,540 $42,990

Industry profile for this occupation: Top

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage Employment rank Wage rank
Insurance carriers 115,760 $14.28 $29,710 1 124
Insurance agencies, brokerages, and related 113,480 $14.32 $29,790 2 122
Depository credit intermediation 110,150 $12.48 $25,960 3 201
Business support services 105,570 $10.66 $22,180 4 256
Employment services 74,390 $11.34 $23,580 5 237

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage Employment rank Wage rank
School and employee bus transportation 110 $25.77 $53,600 261 1
Federal government (OES designation) 490 $22.90 $47,640 212 2
Highway, street, and bridge construction 50 $19.63 $40,830 273 3
Computer and peripheral equipment mfg. 2,150 $19.18 $39,890 113 4
Scientific research and development services 1,900 $19.16 $39,850 121 5

State profile for this occupation: Top

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment Wage rank within State
Delaware 10,030 $13.90 $28,910 2.499% 325
South Dakota 8,300 $10.80 $22,460 2.280% 357
Utah 22,980 $11.71 $24,360 2.201% 447
Arizona 45,530 $11.91 $24,770 2.028% 452
Georgia 68,240 $13.59 $28,280 1.804% 394

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment Wage rank within State
New York 111,320 $15.85 $32,980 1.343% 425
Massachusetts 50,390 $15.72 $32,700 1.575% 426
California 191,940 $15.41 $32,060 1.327% 446
Connecticut 29,130 $15.30 $31,820 1.775% 402
New Jersey 54,330 $15.28 $31,790 1.409% 452

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Sioux Falls, SD MSA 4,930 $11.09 $23,060 4.337%
Killeen-Temple, TX MSA 2,980 $9.71 $20,200 2.973%
Jacksonville, FL MSA 14,420 $12.25 $25,480 2.669%
Wilmington-Newark, DE-MD PMSA 8,090 $14.12 $29,360 2.660%
Lubbock, TX MSA 3,070 $10.09 $20,990 2.607%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Jose, CA PMSA 12,270 $20.72 $43,100 1.374%
San Francisco, CA PMSA 15,080 $17.97 $37,380 1.513%
New York, NY PMSA 53,580 $17.70 $36,820 1.342%
Fitchburg-Leominster, MA PMSA 560 $16.52 $34,360 1.061%
Santa Cruz-Watsonville, CA PMSA 680 $16.33 $33,970 0.750%

About 2002 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

To see profiles of other occupations, select from the major groups below:

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files(XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Data for detailed occupations does not sum to the totals because the totals include data for occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

All Office and Administrative Support Occupations

2002 State Occupational Employment and Wage Estimates

2002 Metropolitan Area Occupational Employment and Wage Estimates

2002 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download 2002 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: November 26, 2003

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