Occupational Employment Statistics

May 2003 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and non-metropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages are available in the downloadable Excel files (XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in in NAICS 561420 - Telephone Call Centers:

NAICS 561420 - Telephone Call Centers

Click on the SOC code number to view an occupational profile.

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 368,070 100.00% $9.88 $12.20 $25,380 1.5 %
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 11,760 3.20% $32.09 $37.82 $78,670 1.6 %
11-1011 Chief Executives 590 0.16% $68.69 $70.66 $146,960 3.1 %
11-1021 General and Operations Managers 3,750 1.02% $32.03 $40.02 $83,250 2.9 %
11-2011 Advertising and Promotions Managers 70 0.02% $24.31 $27.37 $56,920 9.9 %
11-2021 Marketing Managers 510 0.14% $32.71 $37.26 $77,510 4.4 %
11-2022 Sales Managers 1,370 0.37% $26.45 $33.82 $70,340 4.5 %
11-2031 Public Relations Managers 90 0.02% $22.54 $25.68 $53,400 5.9 %
11-3011 Administrative Services Managers 830 0.23% $22.55 $26.86 $55,870 3.0 %
11-3021 Computer and Information Systems Managers 1,300 0.35% $39.80 $39.95 $83,100 4.8 %
11-3031 Financial Managers 500 0.14% $37.48 $38.35 $79,760 2.6 %
11-3040 Human Resources Managers 660 0.18% $23.68 $26.51 $55,140 2.2 %
11-3061 Purchasing Managers 60 0.02% $24.13 $25.10 $52,210 6.3 %
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 8,290 2.25% $18.23 $20.77 $43,200 2.1 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 200 0.05% $23.32 $24.45 $50,860 4.6 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 180 0.05% $13.62 $15.54 $32,320 5.9 %
13-1051 Cost Estimators 30 0.01% $20.87 $30.13 $62,670 17.4 %
13-1071 Employment, Recruitment, and Placement Specialists 700 0.19% $15.41 $16.59 $34,500 2.5 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 360 0.10% $21.59 $22.90 $47,620 5.3 %
13-1073 Training and Development Specialists 2,790 0.76% $14.87 $16.34 $33,980 2.2 %
13-1111 Management Analysts 580 0.16% $28.39 $31.38 $65,270 3.7 %
13-1121 Meeting and Convention Planners (6) (6) $15.52 $18.11 $37,680 15.6 %
13-2011 Accountants and Auditors 830 0.23% $22.55 $23.90 $49,720 3.1 %
13-2031 Budget Analysts 60 0.02% $26.45 $28.34 $58,950 5.0 %
13-2051 Financial Analysts 240 0.07% $28.77 $29.40 $61,160 9.0 %
Computer and Mathematical Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Science Occupations 16,510 4.49% $15.11 $19.24 $40,020 6.6 %
15-1021 Computer Programmers 1,480 0.40% $24.74 $26.41 $54,930 2.2 %
15-1031 Computer Software Engineers, Applications 380 0.10% $29.57 $30.35 $63,120 2.3 %
15-1032 Computer Software Engineers, Systems Software 930 0.25% $34.07 $33.22 $69,110 3.1 %
15-1041 Computer Support Specialists 9,840 2.67% $10.69 $12.36 $25,710 4.8 %
15-1051 Computer Systems Analysts 1,690 0.46% $32.90 $32.74 $68,100 3.3 %
15-1061 Database Administrators 370 0.10% $22.29 $24.99 $51,990 3.5 %
15-1071 Network and Computer Systems Administrators 950 0.26% $25.62 $26.81 $55,770 2.3 %
15-1081 Network Systems and Data Communications Analysts 260 0.07% $23.12 $23.99 $49,900 3.7 %
15-2031 Operations Research Analysts 360 0.10% $35.68 $34.71 $72,200 7.3 %
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations (6) (6) $34.62 $34.50 $71,760 4.3 %
17-2061 Computer Hardware Engineers (6) (6) $46.68 $44.67 $92,920 9.6 %
17-2072 Electronics Engineers, Except Computer (6) (6) $26.89 $28.55 $59,380 1.6 %
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations 1,000 0.27% $8.55 $15.18 $31,580 17.0 %
19-3021 Market Research Analysts 300 0.08% $20.95 $23.90 $49,710 4.4 %
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations 40 0.01% $22.87 $32.70 $68,020 11.4 %
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 510 0.14% $18.94 $20.88 $43,440 6.6 %
27-1024 Graphic Designers 170 0.05% $17.97 $17.61 $36,630 8.6 %
27-3031 Public Relations Specialists 80 0.02% $21.37 $28.60 $59,480 13.9 %
27-3041 Editors (6) (6) $25.83 $25.81 $53,680 3.3 %
27-3042 Technical Writers 40 0.01% $22.60 $25.68 $53,420 8.6 %
27-3043 Writers and Authors 40 0.01% $17.59 $18.72 $38,930 5.7 %
Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 260 0.07% $29.56 $27.60 $57,410 6.0 %
29-1111 Registered Nurses (6) (6) $30.23 $29.13 $60,580 4.9 %
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 400 0.11% $9.13 $9.94 $20,680 3.5 %
33-9032 Security Guards 350 0.10% $8.77 $9.15 $19,020 2.7 %
Food Preparation and Serving Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
35-0000 Food Preparation and Serving Related Occupations 490 0.13% $8.41 $9.24 $19,230 3.1 %
35-3031 Waiters and Waitresses (6) (6) $8.80 $9.46 $19,670 12.2 %
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 1,110 0.30% $8.25 $8.91 $18,540 2.3 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers 120 0.03% $9.90 $10.90 $22,670 4.0 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 440 0.12% $8.71 $9.29 $19,320 2.0 %
37-2012 Maids and Housekeeping Cleaners 380 0.10% $7.05 $7.46 $15,510 3.9 %
37-3011 Landscaping and Groundskeeping Workers 120 0.03% $8.51 $9.27 $19,270 7.9 %
Personal Care and Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
39-0000 Personal Care and Service Occupations 80 0.02% $12.50 $13.12 $27,290 14.7 %
39-1021 First-Line Supervisors/Managers of Personal Service Workers 40 0.01% $13.57 $14.66 $30,490 9.5 %
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 163,790 44.50% $8.96 $10.37 $21,570 1.1 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 920 0.25% $12.24 $13.89 $28,900 4.0 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 7,350 2.00% $14.61 $17.91 $37,250 1.8 %
41-2011 Cashiers 110 0.03% $6.65 $7.72 $16,050 9.5 %
41-3011 Advertising Sales Agents 540 0.15% $11.80 $15.45 $32,130 10.5 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 440 0.12% $17.57 $20.37 $42,380 5.7 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 1,960 0.53% $13.29 $18.10 $37,650 10.1 %
41-9011 Demonstrators and Product Promoters 390 0.11% $14.42 $14.62 $30,410 8.0 %
41-9031 Sales Engineers 50 0.01% $30.78 $36.91 $76,780 11.0 %
41-9041 Telemarketers 142,220 38.64% $8.66 $9.38 $19,500 1.0 %
41-9091 Door-To-Door Sales Workers, News and Street Vendors, and Related Workers (6) (6) $12.79 $14.03 $29,190 6.8 %
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 156,830 42.61% $10.04 $10.73 $22,310 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 8,710 2.37% $15.38 $16.87 $35,090 1.7 %
43-2011 Switchboard Operators, Including Answering Service 23,250 6.32% $8.57 $8.85 $18,410 1.3 %
43-2021 Telephone Operators 1,140 0.31% $9.05 $9.10 $18,920 1.8 %
43-3011 Bill and Account Collectors 870 0.24% $12.20 $12.55 $26,090 3.0 %
43-3021 Billing and Posting Clerks and Machine Operators 290 0.08% $12.10 $12.74 $26,490 3.9 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,060 0.29% $13.72 $14.54 $30,250 4.6 %
43-3051 Payroll and Timekeeping Clerks 520 0.14% $13.01 $13.47 $28,030 1.5 %
43-4021 Correspondence Clerks 250 0.07% $10.46 $10.76 $22,380 3.0 %
43-4051 Customer Service Representatives 87,620 23.81% $10.11 $10.56 $21,970 1.1 %
43-4071 File Clerks 280 0.08% $9.96 $10.53 $21,910 4.9 %
43-4111 Interviewers, Except Eligibility and Loan (6) (6) $9.56 $10.18 $21,180 4.4 %
43-4151 Order Clerks 7,940 2.16% $9.38 $9.89 $20,580 1.8 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 700 0.19% $12.32 $12.89 $26,800 1.3 %
43-4171 Receptionists and Information Clerks 1,870 0.51% $9.49 $9.86 $20,510 2.7 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks (6) (6) $9.18 $9.85 $20,490 3.7 %
43-5021 Couriers and Messengers 60 0.02% $8.90 $10.02 $20,840 7.3 %
43-5031 Police, Fire, and Ambulance Dispatchers 490 0.13% $10.96 $11.50 $23,910 8.8 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 360 0.10% $10.70 $11.66 $24,260 8.6 %
43-5061 Production, Planning, and Expediting Clerks 330 0.09% $12.26 $13.26 $27,570 3.0 %
43-5071 Shipping, Receiving, and Traffic Clerks 280 0.08% $10.47 $11.24 $23,390 4.4 %
43-5081 Stock Clerks and Order Fillers 200 0.05% $9.95 $10.56 $21,960 2.9 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping (6) (6) $12.07 $11.63 $24,190 2.6 %
43-6011 Executive Secretaries and Administrative Assistants 1,700 0.46% $13.67 $14.64 $30,450 1.7 %
43-6014 Secretaries, Except Legal, Medical, and Executive 950 0.26% $11.47 $11.91 $24,760 2.8 %
43-9011 Computer Operators 920 0.25% $11.18 $12.33 $25,660 6.4 %
43-9021 Data Entry Keyers 1,810 0.49% $9.72 $9.94 $20,670 1.8 %
43-9022 Word Processors and Typists (6) (6) $10.41 $11.22 $23,340 6.2 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 600 0.16% $8.49 $8.72 $18,130 6.6 %
43-9061 Office Clerks, General 4,330 1.18% $9.59 $10.04 $20,890 1.7 %
43-9081 Proofreaders and Copy Markers 120 0.03% $9.36 $10.27 $21,360 9.8 %
43-9111 Statistical Assistants (6) (6) $13.74 $15.55 $32,340 5.4 %
Construction and Extraction Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
47-0000 Construction and Extraction Occupations 40 0.01% $13.76 $14.95 $31,090 7.7 %
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 2,710 0.74% $13.78 $15.88 $33,020 12.5 %
49-1011 First-Line Supervisors/Managers of Mechanics, Installers, and Repairers 200 0.05% $23.49 $23.83 $49,560 4.4 %
49-9042 Maintenance and Repair Workers, General 320 0.09% $10.37 $11.32 $23,540 2.9 %
49-9052 Telecommunications Line Installers and Repairers (6) (6) $23.49 $20.57 $42,790 6.8 %
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 970 0.26% $10.97 $12.08 $25,130 3.2 %
51-1011 First-Line Supervisors/Managers of Production and Operating Workers 130 0.04% $17.29 $18.73 $38,950 4.5 %
51-5023 Printing Machine Operators 90 0.02% $11.17 $11.81 $24,570 5.7 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 120 0.03% $10.95 $11.60 $24,140 5.0 %
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 1,630 0.44% $9.20 $10.19 $21,180 4.0 %
53-1031 First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators 30 0.01% $16.82 $17.85 $37,130 6.0 %
53-3033 Truck Drivers, Light Or Delivery Services (6) (6) $9.87 $9.84 $20,480 2.0 %
53-7051 Industrial Truck and Tractor Operators 180 0.05% $8.98 $10.13 $21,060 7.1 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 310 0.08% $8.27 $8.75 $18,210 5.1 %
53-7064 Packers and Packagers, Hand 550 0.15% $8.76 $8.63 $17,950 4.7 %

About May 2003 National Industry-Specific Occupational Employment and Wage Estimates

Estimates for residual, "All Other", occupations are not available.

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(6) Estimates not released.



Other OES estimates and related information:

May 2003 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2003 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2003 Metropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2003 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2003 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: May 7, 2004

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