Occupational Employment Statistics

Occupational Employment and Wages, May 2003

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
1,902,850 0.7 % $13.73 $28,560 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.37 $10.17 $12.74 $16.31 $20.91
Annual Wage (2) $17,420 $21,150 $26,500 $33,920 $43,500

Industry profile for this occupation: Top

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage Employment rank Wage rank
Insurance carriers 123,250 $14.52 $30,190 1 126
Depository credit intermediation 121,670 $12.64 $26,280 2 206
Business support services 114,590 $10.84 $22,540 3 256
Insurance agencies, brokerages, and related 106,630 $14.22 $29,570 4 143
Nondepository credit intermediation 73,810 $13.17 $27,390 5 180

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage Employment rank Wage rank
School and employee bus transportation 120 $31.81 $66,170 257 1
Federal government (OES designation) 470 $23.22 $48,290 209 2
Highway, street, and bridge construction (6) $21.29 $44,280 (6) 3
Scientific research and development services 2,020 $19.47 $40,490 115 4
Computer and peripheral equipment mfg. 2,170 $19.15 $39,830 112 5

State profile for this occupation: Top

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment Wage rank within State
Delaware 11,160 $14.28 $29,710 2.770% 338
South Dakota 8,350 $10.94 $22,760 2.356% 356
Utah 22,590 $11.94 $24,840 2.166% 481
Arizona 48,800 $12.15 $25,280 2.159% 489
Iowa 25,970 $11.97 $24,890 1.837% 495

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment Wage rank within State
Massachusetts 47,010 $16.25 $33,790 1.481% 448
New York 111,760 $16.19 $33,670 1.353% 450
Alaska 1,930 $15.97 $33,220 0.660% 331
Connecticut 30,100 $15.64 $32,530 1.835% 430
New Jersey 56,280 $15.49 $32,230 1.454% 467

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Sioux Falls, SD MSA 4,990 $11.24 $23,370 4.444%
Jacksonville, FL MSA 17,110 $12.40 $25,790 3.191%
Clarksville-Hopkinsville, TN-KY MSA 2,000 $9.80 $20,380 3.034%
Des Moines, IA MSA 8,110 $13.22 $27,500 2.893%
Cedar Rapids, IA MSA 3,340 $12.05 $25,060 2.868%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Jose, CA PMSA 11,420 $21.67 $45,070 1.301%
New York, NY PMSA 54,570 $18.39 $38,250 1.372%
San Francisco, CA PMSA 15,430 $18.11 $37,660 1.581%
Boston, MA-NH PMSA 31,660 $16.91 $35,180 1.648%
Santa Rosa, CA PMSA 1,640 $16.83 $35,000 0.860%

About May 2003 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

To see profiles of other occupations, select from the major groups below:

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files(XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(6) Estimates not released.

All Office and Administrative Support Occupations

2003 May National Occupational Employment and Wage Estimates

2003 May State Occupational Employment and Wage Estimates

2003 May Metropolitan Area Occupational Employment and Wage Estimates

2003 May National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2003 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: May 7, 2004

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