Occupational Employment Statistics

November 2003 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and non-metropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages are available in the downloadable Excel files (XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:

NAICS 561420 - Telephone Call Centers

Click on the SOC code number to view an occupational profile.

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 354,320 100.00% $10.06 $12.58 $26,160 1.8 %
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 10,680 3.01% $33.81 $39.43 $82,010 2.0 %
11-1011 Chief Executives 590 0.17% $68.10 $68.53 $142,550 2.5 %
11-1021 General and Operations Managers 3,900 1.10% $33.35 $40.68 $84,610 2.7 %
11-2011 Advertising and Promotions Managers 50 0.01% $24.41 $29.39 $61,130 10.5 %
11-2021 Marketing Managers 500 0.14% $33.48 $39.08 $81,290 4.8 %
11-2022 Sales Managers 1,380 0.39% $26.53 $34.14 $71,020 5.1 %
11-2031 Public Relations Managers 80 0.02% $22.50 $25.67 $53,400 6.3 %
11-3011 Administrative Services Managers 730 0.21% $23.44 $27.64 $57,480 3.5 %
11-3021 Computer and Information Systems Managers 1,410 0.40% $43.67 $43.12 $89,690 5.0 %
11-3031 Financial Managers 530 0.15% $39.51 $40.89 $85,040 2.9 %
11-3040 Human Resources Managers 590 0.17% $23.87 $26.58 $55,290 2.5 %
11-3061 Purchasing Managers 70 0.02% $22.65 $24.45 $50,860 10.3 %
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 7,790 2.20% $18.68 $21.37 $44,450 2.4 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 170 0.05% $23.80 $25.24 $52,490 5.5 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 120 0.03% $14.42 $16.81 $34,950 6.2 %
13-1071 Employment, Recruitment, and Placement Specialists 630 0.18% $16.06 $17.39 $36,170 2.0 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 350 0.10% $22.01 $23.31 $48,490 5.7 %
13-1073 Training and Development Specialists 2,610 0.74% $14.92 $16.57 $34,460 2.2 %
13-1111 Management Analysts 820 0.23% $25.40 $28.15 $58,560 3.8 %
13-2011 Accountants and Auditors 820 0.23% $22.73 $24.07 $50,070 3.1 %
13-2031 Budget Analysts 60 0.02% $28.08 $31.82 $66,180 8.1 %
13-2051 Financial Analysts 270 0.08% $30.27 $30.62 $63,700 8.3 %
Computer and Mathematical Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Science Occupations 15,580 4.40% $17.26 $21.07 $43,820 7.0 %
15-1021 Computer Programmers 1,500 0.42% $25.34 $27.31 $56,800 3.2 %
15-1031 Computer Software Engineers, Applications 400 0.11% $29.75 $30.88 $64,230 2.4 %
15-1032 Computer Software Engineers, Systems Software 950 0.27% $35.68 $35.17 $73,150 1.7 %
15-1041 Computer Support Specialists 8,050 2.27% $10.62 $12.02 $25,000 3.5 %
15-1051 Computer Systems Analysts 2,090 0.59% $34.30 $33.86 $70,420 4.5 %
15-1061 Database Administrators 370 0.10% $22.72 $24.87 $51,720 3.6 %
15-1071 Network and Computer Systems Administrators 1,070 0.30% $26.59 $27.89 $58,000 2.9 %
15-1081 Network Systems and Data Communications Analysts 310 0.09% $23.58 $23.81 $49,530 3.6 %
15-2031 Operations Research Analysts 620 0.17% $37.57 $36.32 $75,550 6.1 %
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 2,040 0.58% $33.74 $34.08 $70,880 6.4 %
17-2061 Computer Hardware Engineers 140 0.04% $46.44 $45.51 $94,650 7.5 %
17-3027 Mechanical Engineering Technicians (7) (7) $25.30 $23.59 $49,060 8.4 %
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations 890 0.25% $8.72 $15.47 $32,190 16.7 %
19-3021 Market Research Analysts 340 0.10% $21.51 $24.53 $51,010 4.1 %
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations (7) (7) $23.39 $31.30 $65,110 9.6 %
23-2011 Paralegals and Legal Assistants (7) (7) $21.57 $21.53 $44,780 6.6 %
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 510 0.14% $20.53 $21.77 $45,280 5.8 %
27-1024 Graphic Designers 180 0.05% $18.93 $18.49 $38,450 6.3 %
27-3031 Public Relations Specialists 80 0.02% $25.28 $30.31 $63,030 9.5 %
27-3041 Editors (7) (7) $27.14 $27.25 $56,680 3.2 %
27-3042 Technical Writers 50 0.01% $25.03 $26.75 $55,630 6.5 %
27-3043 Writers and Authors 30 0.01% $20.14 $20.17 $41,950 4.8 %
Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 300 0.08% $30.09 $28.19 $58,640 5.9 %
29-1111 Registered Nurses (7) (7) $30.67 $29.54 $61,450 4.9 %
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 280 0.08% $9.43 $10.57 $22,000 5.1 %
33-9032 Security Guards 240 0.07% $8.92 $9.53 $19,810 4.4 %
Food Preparation and Serving Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
35-0000 Food Preparation and Serving Related Occupations (7) (7) $8.66 $9.62 $20,010 3.6 %
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 760 0.21% $8.66 $9.28 $19,290 2.2 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers (7) (7) $10.30 $11.34 $23,590 3.6 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 350 0.10% $8.88 $9.57 $19,910 2.5 %
37-2012 Maids and Housekeeping Cleaners (7) (7) $7.60 $8.12 $16,890 2.9 %
37-3011 Landscaping and Groundskeeping Workers (7) (7) $8.18 $8.45 $17,570 3.3 %
Personal Care and Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
39-0000 Personal Care and Service Occupations (7) (7) $14.74 $15.02 $31,240 12.0 %
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 158,440 44.72% $9.26 $10.81 $22,490 1.2 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 850 0.24% $12.62 $14.00 $29,120 3.8 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 7,720 2.18% $15.20 $18.86 $39,220 2.0 %
41-2011 Cashiers 120 0.03% $6.59 $7.52 $15,640 10.0 %
41-3011 Advertising Sales Agents 720 0.20% $11.21 $14.12 $29,370 11.1 %
41-3041 Travel Agents (7) (7) $9.13 $10.28 $21,380 10.3 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 450 0.13% $20.73 $23.56 $49,000 9.3 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 2,050 0.58% $13.17 $16.30 $33,900 8.8 %
41-9011 Demonstrators and Product Promoters 410 0.12% $10.42 $12.84 $26,710 9.0 %
41-9041 Telemarketers 137,940 38.93% $8.88 $9.77 $20,310 1.1 %
41-9091 Door-To-Door Sales Workers, News and Street Vendors, and Related Workers 50 0.01% $12.94 $14.18 $29,500 6.7 %
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 152,310 42.99% $10.09 $10.85 $22,570 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 8,570 2.42% $15.67 $17.16 $35,700 1.7 %
43-2011 Switchboard Operators, Including Answering Service 21,390 6.04% $8.71 $8.98 $18,690 1.3 %
43-2021 Telephone Operators 1,200 0.34% $9.10 $9.12 $18,960 2.1 %
43-3011 Bill and Account Collectors 1,800 0.51% $10.91 $11.75 $24,440 4.6 %
43-3021 Billing and Posting Clerks and Machine Operators 220 0.06% $12.68 $13.51 $28,090 3.2 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,040 0.29% $14.18 $14.64 $30,450 3.9 %
43-3051 Payroll and Timekeeping Clerks 480 0.14% $13.31 $13.82 $28,740 1.5 %
43-4021 Correspondence Clerks 160 0.05% $10.22 $10.48 $21,800 3.4 %
43-4051 Customer Service Representatives 88,540 24.99% $10.10 $10.59 $22,020 1.2 %
43-4071 File Clerks 260 0.07% $10.15 $10.76 $22,380 5.1 %
43-4111 Interviewers, Except Eligibility and Loan 2,670 0.75% $9.75 $10.25 $21,310 4.3 %
43-4151 Order Clerks 8,340 2.35% $9.59 $10.58 $22,010 4.4 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 600 0.17% $12.48 $13.00 $27,040 1.4 %
43-4171 Receptionists and Information Clerks 1,740 0.49% $9.68 $10.01 $20,810 2.5 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 610 0.17% $9.15 $9.97 $20,740 5.2 %
43-5021 Couriers and Messengers 40 0.01% $11.49 $11.16 $23,210 6.6 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 540 0.15% $12.17 $13.18 $27,420 9.7 %
43-5061 Production, Planning, and Expediting Clerks 380 0.11% $13.23 $14.29 $29,720 2.9 %
43-5071 Shipping, Receiving, and Traffic Clerks 290 0.08% $10.67 $11.54 $24,010 3.7 %
43-5081 Stock Clerks and Order Fillers 110 0.03% $9.66 $9.90 $20,590 2.0 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 80 0.02% $11.99 $11.53 $23,970 3.2 %
43-6011 Executive Secretaries and Administrative Assistants 1,540 0.43% $14.35 $15.20 $31,620 1.8 %
43-6014 Secretaries, Except Legal, Medical, and Executive 1,000 0.28% $11.34 $11.92 $24,800 4.0 %
43-9011 Computer Operators 880 0.25% $11.10 $12.18 $25,320 6.0 %
43-9021 Data Entry Keyers 1,440 0.41% $9.98 $10.23 $21,270 1.9 %
43-9022 Word Processors and Typists (7) (7) $9.15 $11.17 $23,230 1.9 %
43-9031 Desktop Publishers 40 0.01% $12.52 $14.37 $29,900 12.4 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 640 0.18% $9.27 $10.29 $21,400 11.6 %
43-9061 Office Clerks, General 4,080 1.15% $9.48 $9.96 $20,720 2.2 %
43-9081 Proofreaders and Copy Markers 80 0.02% $8.77 $9.78 $20,340 11.8 %
43-9111 Statistical Assistants 70 0.02% $14.27 $16.80 $34,930 9.2 %
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,900 0.54% $12.32 $15.27 $31,750 15.9 %
49-1011 First-Line Supervisors/Managers of Mechanics, Installers, and Repairers 150 0.04% $24.35 $24.57 $51,100 4.7 %
49-9042 Maintenance and Repair Workers, General 280 0.08% $10.58 $11.68 $24,290 3.1 %
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 810 0.23% $11.09 $12.33 $25,650 2.8 %
51-1011 First-Line Supervisors/Managers of Production and Operating Workers 100 0.03% $17.15 $18.58 $38,650 4.7 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 220 0.06% $10.38 $11.52 $23,970 6.9 %
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 1,630 0.46% $9.72 $10.41 $21,650 3.8 %
53-3033 Truck Drivers, Light Or Delivery Services (7) (7) $10.03 $10.03 $20,860 2.0 %
53-7051 Industrial Truck and Tractor Operators 120 0.03% $10.37 $11.18 $23,250 6.6 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 400 0.11% $8.38 $8.63 $17,940 4.4 %
53-7064 Packers and Packagers, Hand (7) (7) $9.18 $8.81 $18,320 7.0 %

About November 2003 National Industry-Specific Occupational Employment and Wage Estimates

Estimates for residual, "All Other", occupations are not available.

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(7) Estimates not released.



Other OES estimates and related information:

November 2003 National Occupational Employment and Wage Estimates (cross-industry estimates)

November 2003 State Occupational Employment and Wage Estimates (cross-industry estimates)

November 2003 Metropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

November 2003 National Industry-Specific Occupational Employment and Wage Estimates

Technical notes

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Last Modified Date: November 24, 2004

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