Occupational Employment Statistics

Occupational Employment and Wages, November 2003

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
210,190 1.2 % $10.80 $22,460 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $7.26 $8.60 $10.34 $12.63 $15.15
Annual Wage (2) $15,100 $17,890 $21,500 $26,280 $31,510

Industry profile for this occupation: Top

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage
General medical and surgical hospitals 23,980 $10.74 $22,340
Business support services 22,540 $9.06 $18,830
Offices of physicians 12,920 $10.64 $22,140
Automobile dealers 12,350 $9.78 $20,350
Traveler accommodation 11,080 $10.78 $22,420

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage
Nonscheduled air transportation (7) $22.12 $46,000
Natural gas distribution 70 $16.67 $34,680
Waste collection 40 $15.09 $31,390
Other financial investment activities 360 $14.51 $30,170
Power generation and supply 370 $14.19 $29,520

State profile for this occupation: Top

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
District of Columbia 1,530 $13.35 $27,760 0.257%
Nevada 2,680 $11.65 $24,240 0.247%
New Mexico 1,740 $9.03 $18,790 0.233%
Louisiana 4,280 $8.98 $18,680 0.231%
Florida 15,700 $9.66 $20,090 0.218%

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
District of Columbia 1,530 $13.35 $27,760 0.257%
Hawaii 1,210 $12.88 $26,790 0.217%
New York 14,200 $12.54 $26,070 0.172%
Alaska 290 $12.46 $25,920 0.100%
Connecticut 2,850 $12.40 $25,800 0.175%

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Beaumont-Port Arthur, TX MSA 680 $8.49 $17,650 0.436%
Utica-Rome, NY MSA 540 $9.70 $20,180 0.430%
Odessa-Midland, TX MSA 430 $7.09 $14,740 0.415%
Mobile, AL MSA 720 $8.30 $17,260 0.339%
Wichita Falls, TX MSA 190 $7.41 $15,410 0.337%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Francisco, CA PMSA 1,480 $15.32 $31,860 0.154%
New York, NY PMSA 6,140 $14.45 $30,050 0.156%
San Jose, CA PMSA 1,060 $14.06 $29,250 0.124%
Oakland, CA PMSA 1,300 $13.96 $29,050 0.130%
Stamford-Norwalk, CT PMSA 460 $13.46 $27,990 0.231%

About November 2003 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files(XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(7) Estimates not released.

All Office and Administrative Support Occupations

November 2003 National Occupational Employment and Wage Estimates

November 2003 State Occupational Employment and Wage Estimates

November 2003 Metropolitan Area Occupational Employment and Wage Estimates

November 2003 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download November 2003 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: April 19, 2005

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