Occupational Employment Statistics

May 2004 National Occupational Employment and Wage Estimates

Office and Administrative Support Occupations

SOC major groups



These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages, are available in the downloadable Excel files(XLS).

Click on the SOC Code Number to view an occupational profile.

Wage Estimates
SOC Code Number Occupation Title Employment (1) Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 22,649,080 $12.84 $13.95 $29,020 0.1 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 1,406,240 $19.72 $21.15 $43,990 0.2 %
43-2011 Switchboard Operators, Including Answering Service 206,370 $10.38 $10.81 $22,490 0.3 %
43-2021 Telephone Operators 38,500 $13.65 $14.53 $30,220 1.1 %
43-2099 Communications Equipment Operators, All Other 4,040 $15.23 $15.98 $33,240 1.1 %
43-3011 Bill and Account Collectors 445,180 $13.20 $13.95 $29,010 0.4 %
43-3021 Billing and Posting Clerks and Machine Operators 496,780 $13.00 $13.50 $28,070 0.2 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,770,860 $13.74 $14.34 $29,830 0.2 %
43-3041 Gaming Cage Workers 19,710 $10.74 $11.09 $23,070 0.6 %
43-3051 Payroll and Timekeeping Clerks 205,670 $14.59 $15.02 $31,240 0.3 %
43-3061 Procurement Clerks 71,740 $14.85 $15.11 $31,420 0.3 %
43-3071 Tellers 552,860 $10.15 $10.30 $21,420 0.3 %
43-4011 Brokerage Clerks 73,910 $16.94 $18.15 $37,750 1.6 %
43-4021 Correspondence Clerks 21,590 $13.51 $14.19 $29,510 0.7 %
43-4031 Court, Municipal, and License Clerks 103,090 $13.67 $14.63 $30,420 0.9 %
43-4041 Credit Authorizers, Checkers, and Clerks 66,010 $13.97 $15.15 $31,520 1.1 %
43-4051 Customer Service Representatives 2,021,350 $12.99 $14.01 $29,130 0.3 %
43-4061 Eligibility Interviewers, Government Programs 93,250 $15.92 $16.25 $33,800 0.9 %
43-4071 File Clerks 242,640 $10.11 $10.72 $22,310 0.4 %
43-4081 Hotel, Motel, and Resort Desk Clerks 190,300 $8.51 $8.93 $18,570 0.5 %
43-4111 Interviewers, Except Eligibility and Loan 193,780 $11.38 $11.91 $24,770 0.6 %
43-4121 Library Assistants, Clerical 102,310 $9.96 $10.57 $21,990 0.7 %
43-4131 Loan Interviewers and Clerks 209,320 $13.94 $14.75 $30,680 0.5 %
43-4141 New Accounts Clerks 96,560 $12.91 $13.55 $28,180 0.8 %
43-4151 Order Clerks 289,830 $12.07 $12.85 $26,730 0.4 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 164,940 $15.26 $15.77 $32,810 0.3 %
43-4171 Receptionists and Information Clerks 1,071,230 $10.50 $10.91 $22,690 0.3 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 159,910 $13.34 $14.48 $30,120 1.1 %
43-4199 Information and Record Clerks, All Other 269,070 $15.44 $18.34 $38,150 0.4 %
43-5011 Cargo and Freight Agents 70,000 $16.47 $17.24 $35,870 1.2 %
43-5021 Couriers and Messengers 111,700 $9.71 $10.26 $21,330 0.7 %
43-5031 Police, Fire, and Ambulance Dispatchers 90,930 $13.91 $14.58 $30,330 0.6 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 165,910 $14.87 $16.01 $33,310 0.7 %
43-5041 Meter Readers, Utilities 48,830 $14.15 $15.03 $31,260 0.7 %
43-5051 Postal Service Clerks 76,870 $19.69 $19.82 $41,230 0.2 %
43-5052 Postal Service Mail Carriers 344,050 $21.37 $20.85 $43,370 0.2 %
43-5053 Postal Service Mail Sorters, Processors, and Processing Machine Operators 214,400 $18.96 $18.12 $37,690 0.3 %
43-5061 Production, Planning, and Expediting Clerks 285,940 $17.47 $18.10 $37,650 0.3 %
43-5071 Shipping, Receiving, and Traffic Clerks 747,270 $11.73 $12.43 $25,850 0.2 %
43-5081 Stock Clerks and Order Fillers 1,561,530 $9.66 $10.52 $21,890 0.2 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 83,570 $11.81 $12.92 $26,880 0.7 %
43-6011 Executive Secretaries and Administrative Assistants 1,422,610 $16.81 $17.69 $36,790 0.2 %
43-6012 Legal Secretaries 264,070 $17.65 $18.40 $38,280 0.7 %
43-6013 Medical Secretaries 360,850 $12.76 $13.42 $27,900 0.8 %
43-6014 Secretaries, Except Legal, Medical, and Executive 1,743,560 $12.55 $13.06 $27,160 0.3 %
43-9011 Computer Operators 140,870 $14.94 $15.79 $32,850 0.7 %
43-9021 Data Entry Keyers 313,590 $11.18 $11.72 $24,380 0.3 %
43-9022 Word Processors and Typists 168,430 $13.48 $14.17 $29,480 0.6 %
43-9031 Desktop Publishers 32,790 $15.55 $16.40 $34,110 0.8 %
43-9041 Insurance Claims and Policy Processing Clerks 239,250 $14.06 $14.70 $30,580 0.4 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 149,700 $10.76 $11.27 $23,440 0.5 %
43-9061 Office Clerks, General 2,970,660 $10.95 $11.62 $24,170 0.2 %
43-9071 Office Machine Operators, Except Computer 97,140 $11.16 $11.83 $24,610 0.5 %
43-9081 Proofreaders and Copy Markers 20,530 $12.18 $12.99 $27,010 1.4 %
43-9111 Statistical Assistants 18,560 $14.55 $15.19 $31,600 1.3 %
43-9199 Office and Administrative Support Workers, All Other 318,430 $12.22 $13.16 $27,380 0.6 %

About May 2004 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.


National OES estimates by SOC major group



May 2004 National Occupational Employment and Wage Estimates

May 2004 State Occupational Employment and Wage Estimates

May 2004 Metropolitan Area Occupational Employment and Wage Estimates

May 2004 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2004 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: June 02, 2005

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