Occupational Employment Statistics

Occupational Employment and Wages, November 2004

15-1041 Computer Support Specialists

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Exclude "Network and Computer Systems Administrators" (15-1071).

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
491,680 1.0 % $20.99 $43,660 0.5 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $11.66 $14.96 $19.54 $25.52 $33.04
Annual Wage (2) $24,250 $31,110 $40,650 $53,080 $68,720

Industry profile for this occupation: Top

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage
Computer systems design and related services 81,810 $22.07 $45,910
Elementary and secondary schools 26,560 $18.43 $38,340
Colleges and universities 24,410 $18.99 $39,490
Management of companies and enterprises 23,380 $22.23 $46,240
Software publishers 18,430 $24.55 $51,060

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage
Computer and peripheral equipment mfg. 4,760 $29.05 $60,430
Monetary authorities - central bank 600 $27.51 $57,220
Beverage manufacturing (7) $26.95 $56,050
Natural gas distribution 350 $26.82 $55,780
Securities and commodity contracts brokerage 4,380 $26.28 $54,650

State profile for this occupation: Top

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
Virginia 22,520 $22.40 $46,590 0.644%
District of Columbia 3,730 $22.13 $46,030 0.612%
Delaware 2,450 $25.03 $52,070 0.592%
Colorado 12,270 $23.20 $48,250 0.576%
Vermont 1,590 $19.26 $40,050 0.537%

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
Massachusetts 14,800 $26.63 $55,400 0.473%
Delaware 2,450 $25.03 $52,070 0.592%
New York 30,240 $23.81 $49,530 0.364%
California 57,470 $23.50 $48,890 0.394%
Colorado 12,270 $23.20 $48,250 0.576%

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Boulder-Longmont, CO PMSA 1,740 $25.47 $52,980 1.130%
Raleigh-Durham-Chapel Hill, NC MSA 7,240 $23.57 $49,030 1.050%
Burlington, VT MSA 980 $19.33 $40,210 0.905%
Provo-Orem, UT MSA 1,270 $16.76 $34,860 0.844%
Washington, DC-MD-VA-WV PMSA 22,920 $23.36 $48,590 0.818%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Jose, CA PMSA 6,870 $30.71 $63,880 0.806%
Shreveport-Bossier City, LA MSA 320 $28.92 $60,150 0.188%
San Francisco, CA PMSA 5,200 $28.43 $59,130 0.547%
Boston, MA-NH PMSA 10,850 $27.92 $58,070 0.569%
New York, NY PMSA 16,930 $26.73 $55,590 0.423%

About November 2004 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files(XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(7) Estimate not released.

All Computer and Mathematical Occupations

November 2004 National Occupational Employment and Wage Estimates

November 2004 State Occupational Employment and Wage Estimates

November 2004 Metropolitan Area Occupational Employment and Wage Estimates

November 2004 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download November 2004 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: November 9, 2005

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