Occupational Employment Statistics

Occupational Employment and Wages, November 2004

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,036,090 0.7 % $14.11 $29,350 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.57 $10.40 $13.08 $16.72 $21.36
Annual Wage (2) $17,810 $21,620 $27,200 $34,770 $44,420

Industry profile for this occupation: Top

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage
Insurance carriers 123,660 $15.12 $31,440
Depository credit intermediation 112,860 $13.25 $27,560
Business support services 111,650 $10.94 $22,750
Insurance agencies, brokerages, and related 110,860 $14.84 $30,860
Employment services 86,290 $11.86 $24,660

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage
Postal service 390 $24.65 $51,260
Support activities for water transportation (7) $23.63 $49,140
Satellite telecommunications 1,620 $21.96 $45,680
Federal government (OES designation) 50 $19.63 $40,840
Aerospace product and parts manufacturing 920 $19.59 $40,750

State profile for this occupation: Top

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
Delaware 10,710 $15.29 $31,810 2.587%
Arizona 56,610 $12.91 $26,860 2.388%
South Dakota 8,410 $11.13 $23,150 2.267%
Utah 22,980 $11.99 $24,940 2.133%
Florida 153,890 $12.79 $26,600 2.058%

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
Massachusetts 49,660 $17.19 $35,740 1.587%
Connecticut 29,450 $16.65 $34,640 1.795%
Washington 40,340 $16.21 $33,720 1.543%
New York 122,480 $16.18 $33,650 1.476%
California 198,320 $15.78 $32,820 1.359%

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Sioux Falls, SD MSA 5,330 $11.26 $23,410 4.486%
Jacksonville, FL MSA 20,130 $12.85 $26,730 3.634%
Cedar Rapids, IA MSA 3,900 $12.78 $26,570 3.316%
Lubbock, TX MSA 3,770 $10.21 $21,230 3.205%
Columbus, GA-AL MSA 3,510 $11.91 $24,770 3.034%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Jose, CA PMSA 10,890 $21.19 $44,080 1.277%
Lawrence, MA-NH PMSA 2,280 $19.25 $40,050 1.467%
Stamford-Norwalk, CT PMSA 3,780 $18.37 $38,220 1.898%
San Francisco, CA PMSA 12,510 $18.31 $38,080 1.315%
New York, NY PMSA 62,200 $18.31 $38,080 1.553%

About November 2004 National, State, and Metropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and non-metropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files(XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(7) Estimate not released.

All Office and Administrative Support Occupations

November 2004 National Occupational Employment and Wage Estimates

November 2004 State Occupational Employment and Wage Estimates

November 2004 Metropolitan Area Occupational Employment and Wage Estimates

November 2004 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download November 2004 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: November 9, 2005

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