Occupational Employment Statistics

May 2006 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers


These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable Excel files(XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:


NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 379,160 100.00% $10.43 $13.36 $27,780 1.4 %
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Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 9,380 2.47% $36.97 $43.40 $90,280 2.0 %
11-1011 Chief Executives 440 0.12% $65.36 $68.87 $143,250 3.1 %
11-1021 General and Operations Managers 3,890 1.03% $36.24 $43.76 $91,030 2.3 %
11-2021 Marketing Managers 390 0.10% $38.65 $43.53 $90,550 5.1 %
11-2022 Sales Managers 1,680 0.44% $32.95 $43.17 $89,780 6.7 %
11-2031 Public Relations Managers 70 0.02% $34.10 $37.79 $78,610 9.3 %
11-3011 Administrative Services Managers 600 0.16% $31.01 $33.62 $69,940 3.9 %
11-3021 Computer and Information Systems Managers 1,150 0.30% $43.98 $45.57 $94,790 3.1 %
11-3031 Financial Managers 310 0.08% $41.53 $42.41 $88,220 3.7 %
11-3041 Compensation and Benefits Managers 100 0.03% $30.55 $34.78 $72,340 4.2 %
11-3042 Training and Development Managers 370 0.10% $25.92 $29.81 $62,010 3.1 %
11-3049 Human Resources Managers, All Other 130 0.03% $33.74 $35.20 $73,230 3.6 %
11-9199 Managers, All Other 180 0.05% $33.46 $38.35 $79,770 6.4 %
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Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 8,110 2.14% $20.26 $22.89 $47,620 1.9 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 110 0.03% $24.83 $25.43 $52,890 3.7 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation (8) (8) $17.92 $20.41 $42,450 4.3 %
13-1071 Employment, Recruitment, and Placement Specialists 830 0.22% $16.22 $18.53 $38,540 3.1 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 170 0.04% $20.13 $21.99 $45,750 4.9 %
13-1073 Training and Development Specialists 2,870 0.76% $15.67 $17.72 $36,860 2.4 %
13-1079 Human Resources, Training, and Labor Relations Specialists, All Other 210 0.06% $20.90 $21.73 $45,190 3.8 %
13-1081 Logisticians 120 0.03% $34.21 $33.67 $70,030 5.5 %
13-1111 Management Analysts 1,160 0.31% $27.67 $29.53 $61,430 3.9 %
13-1199 Business Operations Specialists, All Other 1,440 0.38% $24.07 $27.00 $56,170 2.9 %
13-2011 Accountants and Auditors 760 0.20% $25.11 $27.21 $56,590 2.5 %
13-2051 Financial Analysts 100 0.03% $31.41 $30.93 $64,320 2.9 %
13-2099 Financial Specialists, All Other 30 0.01% $33.90 $32.64 $67,880 5.6 %
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Computer and Mathematical Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Science Occupations 15,560 4.10% $20.62 $23.47 $48,820 4.8 %
15-1021 Computer Programmers 1,420 0.37% $30.88 $33.13 $68,910 3.2 %
15-1031 Computer Software Engineers, Applications 430 0.11% $34.16 $35.40 $73,630 4.5 %
15-1032 Computer Software Engineers, Systems Software 730 0.19% $37.13 $37.37 $77,730 2.0 %
15-1041 Computer Support Specialists 7,790 2.05% $13.59 $15.39 $32,020 4.6 %
15-1051 Computer Systems Analysts 1,260 0.33% $32.08 $31.90 $66,360 4.3 %
15-1061 Database Administrators 430 0.11% $24.21 $27.33 $56,840 2.8 %
15-1071 Network and Computer Systems Administrators 940 0.25% $25.42 $27.26 $56,700 4.1 %
15-1081 Network Systems and Data Communications Analysts 1,030 0.27% $29.42 $30.42 $63,270 2.8 %
15-1099 Computer Specialists, All Other (8) (8) $23.35 $23.97 $49,860 2.3 %
15-2031 Operations Research Analysts 860 0.23% $36.19 $35.34 $73,500 1.9 %
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Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 1,860 0.49% $33.12 $33.82 $70,350 4.5 %
17-2061 Computer Hardware Engineers 60 0.02% $47.64 $47.58 $98,960 4.5 %
17-2071 Electrical Engineers 120 0.03% $37.18 $39.83 $82,850 3.8 %
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Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 440 0.12% $18.43 $20.91 $43,500 5.4 %
27-3031 Public Relations Specialists 150 0.04% $23.76 $25.08 $52,170 5.0 %
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Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 400 0.11% $25.95 $26.34 $54,790 5.8 %
29-1111 Registered Nurses (8) (8) $27.04 $27.65 $57,510 4.6 %
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Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 100 0.03% $9.72 $11.14 $23,160 4.5 %
33-9032 Security Guards 90 0.02% $9.43 $10.08 $20,970 3.1 %
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Food Preparation and Serving Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
35-0000 Food Preparation and Serving Related Occupations 50 0.01% $12.68 $13.68 $28,460 15.5 %
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Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 540 0.14% $10.14 $11.03 $22,950 3.9 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 410 0.11% $9.56 $10.16 $21,130 3.9 %
37-2012 Maids and Housekeeping Cleaners 40 0.01% $8.93 $9.07 $18,870 2.4 %
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Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 173,520 45.76% $9.54 $11.86 $24,660 1.9 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 690 0.18% $17.34 $19.01 $39,540 3.4 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 7,910 2.09% $19.70 $23.92 $49,750 2.3 %
41-3099 Sales Representatives, Services, All Other 7,040 1.86% $20.02 $26.30 $54,700 6.2 %
41-9011 Demonstrators and Product Promoters 310 0.08% $8.54 $10.31 $21,440 8.0 %
41-9041 Telemarketers 152,530 40.23% $9.13 $10.15 $21,110 1.1 %
41-9099 Sales and Related Workers, All Other 720 0.19% $13.09 $17.59 $36,580 15.1 %
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Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 167,000 44.04% $10.48 $11.53 $23,980 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 8,730 2.30% $17.07 $18.94 $39,390 1.8 %
43-2011 Switchboard Operators, Including Answering Service 19,500 5.14% $9.55 $9.90 $20,590 1.2 %
43-2021 Telephone Operators (8) (8) $9.26 $9.74 $20,260 4.9 %
43-3011 Bill and Account Collectors 2,550 0.67% $11.06 $11.79 $24,520 4.4 %
43-3021 Billing and Posting Clerks and Machine Operators 290 0.08% $13.05 $13.68 $28,450 2.5 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,220 0.32% $14.01 $14.39 $29,930 1.9 %
43-3051 Payroll and Timekeeping Clerks 600 0.16% $13.53 $13.88 $28,880 5.5 %
43-4041 Credit Authorizers, Checkers, and Clerks 40 0.01% $13.11 $17.64 $36,700 24.8 %
43-4051 Customer Service Representatives 109,570 28.90% $10.29 $11.00 $22,880 1.3 %
43-4071 File Clerks 260 0.07% $11.90 $12.95 $26,940 8.6 %
43-4111 Interviewers, Except Eligibility and Loan 910 0.24% $10.63 $11.58 $24,080 6.7 %
43-4151 Order Clerks 3,980 1.05% $10.21 $12.06 $25,080 8.4 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 570 0.15% $14.14 $14.55 $30,260 1.3 %
43-4171 Receptionists and Information Clerks 1,700 0.45% $8.78 $9.24 $19,210 6.1 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 1,230 0.32% $10.61 $11.38 $23,670 4.4 %
43-4199 Information and Record Clerks, All Other 570 0.15% $13.76 $15.72 $32,700 6.8 %
43-5031 Police, Fire, and Ambulance Dispatchers (8) (8) $15.39 $16.26 $33,820 7.8 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 710 0.19% $11.39 $12.93 $26,890 11.3 %
43-5061 Production, Planning, and Expediting Clerks 690 0.18% $16.06 $17.19 $35,760 6.1 %
43-5071 Shipping, Receiving, and Traffic Clerks 310 0.08% $10.52 $11.12 $23,130 2.8 %
43-5081 Stock Clerks and Order Fillers 160 0.04% $11.04 $11.62 $24,160 2.9 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 260 0.07% $11.96 $12.05 $25,060 5.4 %
43-6011 Executive Secretaries and Administrative Assistants 1,580 0.42% $15.95 $17.22 $35,820 3.6 %
43-6012 Legal Secretaries (8) (8) $22.08 $22.41 $46,600 2.7 %
43-6014 Secretaries, Except Legal, Medical, and Executive 930 0.25% $12.43 $12.54 $26,090 2.3 %
43-9011 Computer Operators 670 0.18% $13.38 $14.54 $30,240 3.6 %
43-9021 Data Entry Keyers 1,120 0.30% $10.14 $10.71 $22,290 3.4 %
43-9022 Word Processors and Typists 80 0.02% $12.52 $13.24 $27,530 10.1 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 670 0.18% $11.79 $12.97 $26,980 8.4 %
43-9061 Office Clerks, General 3,540 0.93% $10.53 $11.20 $23,290 2.3 %
43-9071 Office Machine Operators, Except Computer 60 0.02% $13.25 $13.30 $27,670 3.4 %
43-9199 Office and Administrative Support Workers, All Other 430 0.11% $12.54 $13.33 $27,720 3.0 %
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Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations (8) (8) (8) (8) (8) (8)
49-2011 Computer, Automated Teller, and Office Machine Repairers (8) (8) $15.12 $15.71 $32,680 5.1 %
49-9042 Maintenance and Repair Workers, General 160 0.04% $14.02 $14.96 $31,110 3.1 %
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Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 370 0.10% $11.04 $12.68 $26,360 8.2 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 100 0.03% $12.89 $14.17 $29,480 5.2 %
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Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 490 0.13% $11.20 $12.22 $25,420 3.5 %
53-3033 Truck Drivers, Light or Delivery Services 130 0.03% $12.54 $12.96 $26,950 6.2 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 240 0.06% $10.80 $11.17 $23,240 3.5 %

About May 2006 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimates not released.

(9) Wage data for this occupation were removed because of reporting errors. Data are being corrected and revised wage estimates will be posted as soon as possible.




Other OES estimates and related information:

May 2006 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2006 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2006 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2006 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2006 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: September 26, 2008

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