Occupational Employment Statistics

Occupational Employment and Wages, May 2006

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,147,770 0.7 % $14.61 $30,400 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.71 $10.73 $13.62 $17.40 $22.11
Annual Wage (2) $18,110 $22,310 $28,330 $36,190 $45,990

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage
Business Support Services 134,200 $11.47 $23,850
Insurance Carriers 128,600 $15.69 $32,630
Agencies, Brokerages, and Other Insurance Related Activities 116,590 $15.35 $31,920
Employment Services 106,520 $12.40 $25,800
Depository Credit Intermediation 104,340 $14.36 $29,870

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage
Postal Service 390 $26.83 $55,810
Satellite Telecommunications 1,560 $20.81 $43,270
Aerospace Product and Parts Manufacturing 1,080 $20.62 $42,880
Wired Telecommunications Carriers 39,020 $20.27 $42,150
Inland Water Transportation 120 $20.25 $42,120

State profile for this occupation: Top

States with the highest published employment concentrations and wages for this occupation are provided. For a list of all States with employment in this occupation, see the Create Customized Tables function.

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
Arizona 70,470 $14.03 $29,190 2.738%
South Dakota 8,770 $11.63 $24,180 2.300%
Texas 211,970 $13.21 $27,470 2.172%
Utah 24,330 $12.44 $25,880 2.114%
Georgia 83,960 $14.57 $30,310 2.098%

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Percent of State employment
Massachusetts 53,320 $17.78 $36,980 1.682%
Connecticut 29,090 $17.30 $35,980 1.753%
District of Columbia 5,700 $16.85 $35,050 0.935%
California 199,440 $16.40 $34,110 1.324%
New York 133,800 $16.35 $34,010 1.595%

Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest published employment concentrations and wages for this occupation are provided. For a list of all Metropolitan areas with employment in this occupation, see the Create Customized Tables function.

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
Sioux Falls, SD 5,360 $11.76 $24,460 4.203%
Lubbock, TX 4,290 $10.89 $22,660 3.505%
San Antonio, TX 26,220 $11.82 $24,590 3.322%
Tucson, AZ 11,520 $11.65 $24,230 3.127%
Jacksonville, FL 18,690 $13.90 $28,910 3.118%

Top paying Metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Percent of MSA employment
San Jose-Sunnyvale-Santa Clara, CA 9,470 $21.43 $44,570 1.063%
Boston-Cambridge-Quincy, MA NECTA Division 30,630 $19.05 $39,620 1.856%
San Francisco-San Mateo-Redwood City, CA Metropolitan Division 10,740 $18.61 $38,700 1.110%
Oakland-Fremont-Hayward, CA Metropolitan Division 14,910 $18.25 $37,960 1.454%
Danbury, CT 1,400 $18.18 $37,820 2.017%

About May 2006 National, State, Metropolitan, and nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and nonmetropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable Excel files (XLS).

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

Other OES estimates and related information:

May 2006 National Occupational Employment and Wage Estimates

May 2006 State Occupational Employment and Wage Estimates

May 2006 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2006 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2006 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: December 6, 2007

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