Occupational Employment Statistics

May 2007 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable Excel files(XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:

NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 398,290 100.00% $10.86 $13.72 $28,540 1.2 %
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 9,990 2.51% $38.97 $44.98 $93,560 1.7 %
11-1011 Chief Executives 550 0.14% $67.75 $73.63 $153,140 4.6 %
11-1021 General and Operations Managers 4,040 1.01% $38.71 $45.26 $94,150 2.2 %
11-2021 Marketing Managers 400 0.10% $41.48 $44.30 $92,140 3.5 %
11-2022 Sales Managers 1,670 0.42% $34.81 $44.41 $92,380 5.8 %
11-2031 Public Relations Managers 40 0.01% $32.20 $39.29 $81,720 9.8 %
11-3011 Administrative Services Managers 670 0.17% $29.15 $33.21 $69,070 4.4 %
11-3021 Computer and Information Systems Managers 1,160 0.29% $44.07 $45.97 $95,610 2.9 %
11-3031 Financial Managers 340 0.09% $44.62 $46.94 $97,640 2.3 %
11-3041 Compensation and Benefits Managers 100 0.03% $35.97 $38.75 $80,610 4.2 %
11-3042 Training and Development Managers 410 0.10% $27.52 $31.32 $65,140 2.5 %
11-3049 Human Resources Managers, All Other 200 0.05% $36.78 $38.72 $80,540 2.7 %
11-9199 Managers, All Other 340 0.09% $34.04 $38.30 $79,670 3.4 %
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 10,320 2.59% $19.67 $22.53 $46,870 1.9 %
13-1022 Wholesale and Retail Buyers, Except Farm Products 40 0.01% $20.78 $21.12 $43,930 9.6 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 220 0.06% $25.38 $26.68 $55,500 3.3 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 280 0.07% $18.57 $21.34 $44,380 3.9 %
13-1071 Employment, Recruitment, and Placement Specialists 860 0.22% $16.55 $18.22 $37,900 1.7 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 360 0.09% $18.09 $20.30 $42,220 2.8 %
13-1073 Training and Development Specialists 3,210 0.81% $16.32 $18.15 $37,750 2.2 %
13-1079 Human Resources, Training, and Labor Relations Specialists, All Other 430 0.11% $20.59 $22.05 $45,870 4.4 %
13-1081 Logisticians 70 0.02% $37.25 $36.94 $76,830 5.4 %
13-1111 Management Analysts 1,280 0.32% $27.47 $29.24 $60,820 2.7 %
13-1199 Business Operations Specialists, All Other 2,430 0.61% $19.93 $23.69 $49,280 5.4 %
13-2011 Accountants and Auditors 790 0.20% $24.74 $26.73 $55,590 3.3 %
13-2041 Credit Analysts 30 0.01% (8) (8) (8) (8)
13-2051 Financial Analysts 130 0.03% $32.06 $32.38 $67,360 3.0 %
13-2099 Financial Specialists, All Other 70 0.02% $27.48 $30.50 $63,440 8.8 %
Computer and Mathematical Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Science Occupations 15,970 4.01% $21.40 $24.60 $51,180 5.2 %
15-1021 Computer Programmers 1,280 0.32% $29.88 $31.55 $65,620 2.9 %
15-1031 Computer Software Engineers, Applications 570 0.14% $37.73 $38.05 $79,150 2.7 %
15-1032 Computer Software Engineers, Systems Software 900 0.23% $38.64 $39.03 $81,190 1.8 %
15-1041 Computer Support Specialists 7,600 1.91% $12.69 $14.64 $30,460 4.5 %
15-1051 Computer Systems Analysts 1,840 0.46% $36.35 $35.89 $74,650 2.8 %
15-1061 Database Administrators 430 0.11% $27.63 $29.23 $60,800 2.7 %
15-1071 Network and Computer Systems Administrators 1,280 0.32% $28.96 $30.31 $63,040 4.1 %
15-1081 Network Systems and Data Communications Analysts 1,160 0.29% $30.03 $30.98 $64,440 2.5 %
15-1099 Computer Specialists, All Other 100 0.03% $23.38 $24.11 $50,150 2.9 %
15-2031 Operations Research Analysts 790 0.20% $35.68 $35.53 $73,900 2.5 %
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 1,310 0.33% $37.26 $38.03 $79,110 2.1 %
17-2061 Computer Hardware Engineers 40 0.01% $52.17 $50.32 $104,660 4.8 %
17-2071 Electrical Engineers 100 0.03% $36.83 $40.20 $83,620 4.2 %
17-3026 Industrial Engineering Technicians (8) (8) $38.54 $38.56 $80,210 2.2 %
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations 500 0.13% $29.02 $29.50 $61,360 6.1 %
19-3021 Market Research Analysts 490 0.12% $29.09 $29.53 $61,430 6.2 %
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations 40 0.01% $53.24 $53.55 $111,380 7.5 %
23-1011 Lawyers 30 0.01% $58.07 $61.50 $127,920 7.8 %
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 670 0.17% $20.89 $23.70 $49,300 5.5 %
27-1024 Graphic Designers (8) (8) $17.77 $20.55 $42,740 14.2 %
27-3031 Public Relations Specialists 260 0.07% $23.04 $26.81 $55,770 6.4 %
27-3042 Technical Writers 40 0.01% $27.22 $26.93 $56,020 3.2 %
27-3043 Writers and Authors 40 0.01% $17.74 $21.21 $44,110 9.5 %
27-4011 Audio and Video Equipment Technicians (8) (8) $21.37 $22.05 $45,860 4.0 %
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 120 0.03% $9.81 $12.25 $25,470 6.4 %
33-9032 Security Guards 110 0.03% $9.49 $10.40 $21,630 3.3 %
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 590 0.15% $10.52 $11.68 $24,300 2.9 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers 140 0.04% $15.38 $15.00 $31,210 6.3 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 420 0.11% $9.83 $10.63 $22,120 3.0 %
37-2012 Maids and Housekeeping Cleaners 30 0.01% $8.43 $8.53 $17,740 3.7 %
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 169,460 42.55% $9.80 $11.98 $24,930 1.7 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 800 0.20% $16.81 $18.65 $38,790 3.0 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 6,940 1.74% $20.21 $24.27 $50,480 2.2 %
41-2031 Retail Salespersons 280 0.07% $10.74 $11.24 $23,380 3.9 %
41-3011 Advertising Sales Agents (8) (8) $21.70 $28.62 $59,540 16.5 %
41-3021 Insurance Sales Agents 250 0.06% $14.06 $16.03 $33,350 6.1 %
41-3099 Sales Representatives, Services, All Other 6,500 1.63% $20.15 $26.04 $54,160 6.2 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 1,380 0.35% (8) (8) (8) (8)
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 2,400 0.60% $15.55 $22.64 $47,080 11.4 %
41-9011 Demonstrators and Product Promoters 310 0.08% $9.61 $10.91 $22,690 9.9 %
41-9041 Telemarketers 150,030 37.67% $9.42 $10.32 $21,470 1.0 %
41-9099 Sales and Related Workers, All Other 400 0.10% $15.51 $21.11 $43,920 12.5 %
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 187,040 46.96% $10.95 $11.88 $24,720 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 9,590 2.41% $17.55 $19.33 $40,220 1.3 %
43-2011 Switchboard Operators, Including Answering Service 20,350 5.11% $10.08 $10.40 $21,640 1.2 %
43-2021 Telephone Operators 3,650 0.92% $8.94 $10.22 $21,260 6.3 %
43-3011 Bill and Account Collectors 1,940 0.49% $11.84 $12.39 $25,770 5.2 %
43-3021 Billing and Posting Clerks and Machine Operators 440 0.11% $12.88 $13.48 $28,030 3.3 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,200 0.30% $14.34 $14.68 $30,530 2.1 %
43-3051 Payroll and Timekeeping Clerks 440 0.11% $15.06 $15.65 $32,560 1.4 %
43-3061 Procurement Clerks 110 0.03% $10.25 $12.11 $25,180 13.1 %
43-4041 Credit Authorizers, Checkers, and Clerks 50 0.01% (8) (8) (8) (8)
43-4051 Customer Service Representatives 128,670 32.31% $10.77 $11.40 $23,720 1.1 %
43-4071 File Clerks 170 0.04% $11.33 $12.82 $26,670 7.4 %
43-4111 Interviewers, Except Eligibility and Loan 720 0.18% $8.81 $9.66 $20,100 6.3 %
43-4131 Loan Interviewers and Clerks 80 0.02% $14.62 $15.61 $32,470 8.2 %
43-4151 Order Clerks 3,740 0.94% $11.06 $11.59 $24,110 3.1 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 690 0.17% $14.51 $14.82 $30,820 1.1 %
43-4171 Receptionists and Information Clerks 1,390 0.35% $10.34 $10.37 $21,560 5.9 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks (8) (8) $12.43 $12.89 $26,800 2.1 %
43-4199 Information and Record Clerks, All Other 460 0.12% $14.41 $15.76 $32,770 5.1 %
43-5021 Couriers and Messengers (8) (8) $10.38 $10.24 $21,290 18.2 %
43-5031 Police, Fire, and Ambulance Dispatchers 440 0.11% $16.20 $17.39 $36,160 11.6 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 470 0.12% $11.23 $12.41 $25,810 8.5 %
43-5061 Production, Planning, and Expediting Clerks 730 0.18% $15.61 $16.81 $34,970 4.8 %
43-5071 Shipping, Receiving, and Traffic Clerks 310 0.08% $10.81 $11.40 $23,720 2.7 %
43-5081 Stock Clerks and Order Fillers 1,170 0.29% $10.54 $10.66 $22,170 2.6 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 170 0.04% $13.22 $13.88 $28,870 2.8 %
43-6011 Executive Secretaries and Administrative Assistants 1,760 0.44% $16.06 $17.63 $36,670 3.8 %
43-6012 Legal Secretaries 70 0.02% $23.52 $23.67 $49,230 2.5 %
43-6014 Secretaries, Except Legal, Medical, and Executive 1,040 0.26% $12.78 $13.20 $27,450 3.1 %
43-9011 Computer Operators 630 0.16% $14.06 $15.12 $31,460 3.5 %
43-9021 Data Entry Keyers 1,170 0.29% $10.19 $10.68 $22,220 3.1 %
43-9022 Word Processors and Typists 160 0.04% $13.55 $14.45 $30,050 5.0 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 320 0.08% $11.26 $11.71 $24,360 2.5 %
43-9061 Office Clerks, General 3,350 0.84% $11.26 $11.88 $24,710 1.8 %
43-9071 Office Machine Operators, Except Computer 40 0.01% $13.72 $13.64 $28,360 3.8 %
43-9111 Statistical Assistants (8) (8) $15.64 $15.44 $32,110 3.6 %
43-9199 Office and Administrative Support Workers, All Other 470 0.12% $12.75 $13.25 $27,560 3.3 %
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,130 0.28% $27.95 $25.76 $53,580 5.6 %
49-2011 Computer, Automated Teller, and Office Machine Repairers 70 0.02% $16.62 $17.66 $36,730 4.8 %
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers 580 0.15% (8) (8) (8) (8)
49-9042 Maintenance and Repair Workers, General 210 0.05% $14.68 $15.61 $32,470 3.4 %
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 410 0.10% $11.22 $12.96 $26,950 8.4 %
51-2092 Team Assemblers (8) (8) $8.41 $9.23 $19,200 4.8 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 150 0.04% $12.09 $14.17 $29,470 4.6 %
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 540 0.14% $10.45 $11.54 $24,000 3.8 %
53-3033 Truck Drivers, Light or Delivery Services 70 0.02% $14.22 $14.58 $30,330 8.6 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 240 0.06% $11.76 $11.73 $24,400 3.7 %
53-7064 Packers and Packagers, Hand 170 0.04% $8.57 $8.78 $18,250 4.4 %

About May 2007 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimates not released.



Other OES estimates and related information:

May 2007 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2007 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2007 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2007 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2007 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: May 12, 2008

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