Occupational Employment Statistics

May 2008 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers


These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable Excel files (XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:


NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 430,750 100.00% $11.44 $14.33 $29,820 1.1 %
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations (8) (8) $40.43 $46.05 $95,790 1.6 %
11-1011 Chief Executives 720 0.17% $71.49 $76.81 $159,770 3.8 %
11-1021 General and Operations Managers 4,330 1.01% $39.38 $45.14 $93,890 2.1 %
11-2011 Advertising and Promotions Managers 30 0.01% $44.91 $45.04 $93,680 7.0 %
11-2021 Marketing Managers (8) (8) $47.47 $49.01 $101,930 3.2 %
11-2022 Sales Managers 1,690 0.39% $38.50 $45.66 $94,970 5.5 %
11-2031 Public Relations Managers 50 0.01% $39.18 $41.99 $87,330 7.5 %
11-3011 Administrative Services Managers 730 0.17% $29.89 $33.31 $69,290 3.2 %
11-3021 Computer and Information Systems Managers 1,090 0.25% $44.37 $47.22 $98,210 2.5 %
11-3031 Financial Managers 480 0.11% $45.72 $49.19 $102,310 2.3 %
11-3041 Compensation and Benefits Managers 80 0.02% $40.40 $42.79 $89,000 5.1 %
11-3042 Training and Development Managers 450 0.10% $29.21 $32.42 $67,430 2.6 %
11-3049 Human Resources Managers, All Other 240 0.06% $36.98 $39.45 $82,050 2.5 %
11-3071 Transportation, Storage, and Distribution Managers 50 0.01% $36.17 $42.55 $88,500 9.8 %
11-9041 Engineering Managers (8) (8) $60.73 $64.21 $133,560 5.9 %
11-9199 Managers, All Other 620 0.14% $29.32 $34.40 $71,550 5.5 %
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 11,990 2.78% $20.90 $23.42 $48,720 1.8 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 250 0.06% $25.53 $27.04 $56,250 2.8 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 340 0.08% $19.74 $22.27 $46,320 3.7 %
13-1051 Cost Estimators 110 0.03% $30.08 $31.27 $65,050 4.4 %
13-1071 Employment, Recruitment, and Placement Specialists 980 0.23% $17.36 $19.23 $40,000 1.8 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 340 0.08% $18.47 $20.63 $42,910 2.5 %
13-1073 Training and Development Specialists 3,570 0.83% $17.18 $19.05 $39,630 1.9 %
13-1079 Human Resources, Training, and Labor Relations Specialists, All Other 530 0.12% $23.41 $24.67 $51,310 3.2 %
13-1081 Logisticians (8) (8) $33.19 $32.52 $67,650 2.1 %
13-1111 Management Analysts 1,340 0.31% $27.85 $29.77 $61,920 2.5 %
13-1199 Business Operations Specialists, All Other 2,890 0.67% $21.77 $24.50 $50,960 4.9 %
13-2011 Accountants and Auditors 900 0.21% $24.77 $25.87 $53,820 3.2 %
13-2031 Budget Analysts 40 0.01% $25.26 $24.77 $51,530 5.9 %
13-2041 Credit Analysts 60 0.01% $25.06 $28.12 $58,500 9.2 %
13-2051 Financial Analysts 180 0.04% $33.38 $34.78 $72,350 3.5 %
13-2061 Financial Examiners 30 0.01% $17.87 $18.89 $39,300 3.6 %
13-2099 Financial Specialists, All Other 210 0.05% $25.77 $28.25 $58,760 5.0 %
Computer and Mathematical Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Science Occupations 15,330 3.56% $22.84 $25.61 $53,260 3.9 %
15-1021 Computer Programmers 1,350 0.31% $27.99 $29.60 $61,570 4.2 %
15-1031 Computer Software Engineers, Applications 370 0.09% $38.26 $38.56 $80,190 2.2 %
15-1032 Computer Software Engineers, Systems Software 1,040 0.24% $40.28 $40.47 $84,170 1.4 %
15-1041 Computer Support Specialists 7,110 1.65% $14.59 $16.31 $33,930 4.2 %
15-1051 Computer Systems Analysts 1,870 0.43% $37.68 $37.11 $77,190 2.9 %
15-1061 Database Administrators 470 0.11% $27.37 $29.16 $60,660 2.4 %
15-1071 Network and Computer Systems Administrators 1,410 0.33% $29.89 $31.15 $64,780 4.0 %
15-1081 Network Systems and Data Communications Analysts 1,120 0.26% $30.64 $31.20 $64,890 2.5 %
15-1099 Computer Specialists, All Other 170 0.04% $23.47 $24.64 $51,250 3.9 %
15-2031 Operations Research Analysts 410 0.10% $32.97 $33.90 $70,520 3.5 %
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 2,120 0.49% $31.82 $32.88 $68,380 8.8 %
17-2071 Electrical Engineers 40 0.01% $35.70 $40.12 $83,450 7.9 %
17-2072 Electronics Engineers, Except Computer 650 0.15% $38.34 $38.64 $80,380 2.1 %
17-2199 Engineers, All Other 70 0.02% $35.19 $35.74 $74,330 3.0 %
17-3023 Electrical and Electronic Engineering Technicians 30 0.01% $28.25 $28.53 $59,340 5.2 %
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations (8) (8) $30.07 $30.58 $63,610 4.7 %
19-3021 Market Research Analysts (8) (8) $34.06 $33.06 $68,770 3.9 %
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations 70 0.02% $49.18 $56.01 $116,500 7.9 %
23-1011 Lawyers 50 0.01% $66.04 $69.14 $143,800 8.5 %
Education, Training, and Library Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
25-0000 Education, Training, and Library Occupations (8) (8) $21.60 $23.85 $49,610 9.8 %
25-3099 Teachers and Instructors, All Other (8) (8) (4) (4) $43,830 3.3 %
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 940 0.22% $22.66 $24.39 $50,720 5.2 %
27-1024 Graphic Designers (8) (8) $18.35 $21.24 $44,170 15.5 %
27-1029 Designers, All Other 120 0.03% $11.67 $16.26 $33,830 19.7 %
27-3031 Public Relations Specialists 300 0.07% $26.10 $28.72 $59,750 5.1 %
27-3042 Technical Writers 50 0.01% $27.54 $27.31 $56,810 2.3 %
27-3043 Writers and Authors 40 0.01% $26.27 $26.46 $55,040 7.2 %
Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 370 0.09% $27.58 $28.79 $59,890 4.5 %
29-1111 Registered Nurses 310 0.07% $27.75 $28.62 $59,530 4.2 %
Healthcare Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
31-0000 Healthcare Support Occupations 70 0.02% $7.54 $9.10 $18,920 5.7 %
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 150 0.03% $10.69 $12.45 $25,890 4.4 %
33-9032 Security Guards 130 0.03% $10.19 $11.05 $22,990 3.8 %
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 800 0.19% $10.26 $11.25 $23,400 3.8 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers (8) (8) $14.38 $15.40 $32,030 7.3 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 610 0.14% $9.92 $10.53 $21,900 4.1 %
37-2012 Maids and Housekeeping Cleaners 50 0.01% $9.20 $9.41 $19,580 2.9 %
Personal Care and Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
39-0000 Personal Care and Service Occupations (8) (8) $9.53 $10.01 $20,830 9.9 %
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 172,980 40.16% $9.98 $11.90 $24,750 1.1 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 940 0.22% $16.29 $18.24 $37,950 2.6 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 6,660 1.55% $19.91 $24.33 $50,600 2.0 %
41-2031 Retail Salespersons 200 0.05% $11.63 $13.06 $27,170 6.2 %
41-3011 Advertising Sales Agents 360 0.08% $9.44 $19.46 $40,480 27.7 %
41-3021 Insurance Sales Agents (8) (8) $14.15 $15.70 $32,650 4.9 %
41-3031 Securities, Commodities, and Financial Services Sales Agents (8) (8) $17.65 $19.28 $40,100 5.0 %
41-3099 Sales Representatives, Services, All Other 4,150 0.96% $16.21 $22.34 $46,470 6.2 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 1,670 0.39% $35.62 $38.17 $79,390 6.5 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 2,420 0.56% $16.12 $23.52 $48,910 11.2 %
41-9011 Demonstrators and Product Promoters 260 0.06% $11.31 $12.08 $25,120 6.7 %
41-9041 Telemarketers 155,370 36.07% $9.67 $10.52 $21,890 0.8 %
41-9099 Sales and Related Workers, All Other 370 0.09% $15.46 $20.73 $43,110 11.9 %
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations (8) (8) $11.60 $12.61 $26,220 0.8 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 11,680 2.71% $18.91 $20.48 $42,600 1.2 %
43-2011 Switchboard Operators, Including Answering Service 18,370 4.26% $10.54 $10.90 $22,660 1.1 %
43-2021 Telephone Operators 2,580 0.60% $9.62 $11.52 $23,960 8.0 %
43-3011 Bill and Account Collectors 1,890 0.44% $11.82 $13.07 $27,180 6.2 %
43-3021 Billing and Posting Clerks and Machine Operators 580 0.13% $13.62 $14.18 $29,490 3.2 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,500 0.35% $14.99 $15.54 $32,320 2.0 %
43-3051 Payroll and Timekeeping Clerks 520 0.12% $14.94 $15.30 $31,820 1.7 %
43-3061 Procurement Clerks (8) (8) $17.82 $17.38 $36,150 5.2 %
43-4021 Correspondence Clerks 290 0.07% $7.34 $7.96 $16,550 5.0 %
43-4041 Credit Authorizers, Checkers, and Clerks 30 0.01% $13.10 $13.60 $28,280 5.6 %
43-4051 Customer Service Representatives (8) (8) $11.40 $12.07 $25,110 1.0 %
43-4071 File Clerks 380 0.09% $9.86 $12.21 $25,400 8.7 %
43-4111 Interviewers, Except Eligibility and Loan 680 0.16% $9.35 $11.22 $23,340 7.4 %
43-4131 Loan Interviewers and Clerks 90 0.02% $14.89 $15.43 $32,100 4.3 %
43-4151 Order Clerks 4,770 1.11% $11.56 $12.24 $25,450 2.4 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 810 0.19% $15.07 $15.34 $31,900 1.1 %
43-4171 Receptionists and Information Clerks 1,190 0.28% $11.20 $11.15 $23,180 5.0 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks (8) (8) $12.92 $13.38 $27,820 2.3 %
43-4199 Information and Record Clerks, All Other 440 0.10% $14.72 $15.35 $31,930 2.5 %
43-5021 Couriers and Messengers (8) (8) $10.90 $10.90 $22,670 9.8 %
43-5031 Police, Fire, and Ambulance Dispatchers 230 0.05% $16.15 $15.65 $32,550 8.3 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 740 0.17% $13.83 $14.41 $29,980 4.7 %
43-5061 Production, Planning, and Expediting Clerks 800 0.19% $17.21 $18.07 $37,590 3.1 %
43-5071 Shipping, Receiving, and Traffic Clerks 490 0.11% $9.96 $10.56 $21,970 5.9 %
43-5081 Stock Clerks and Order Fillers 940 0.22% $10.96 $11.00 $22,880 2.7 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 220 0.05% $13.84 $14.06 $29,240 2.5 %
43-6011 Executive Secretaries and Administrative Assistants 2,010 0.47% $17.58 $18.16 $37,760 2.1 %
43-6014 Secretaries, Except Legal, Medical, and Executive 1,340 0.31% $12.54 $12.87 $26,770 3.1 %
43-9011 Computer Operators 540 0.13% $15.14 $16.69 $34,720 2.1 %
43-9021 Data Entry Keyers 1,710 0.40% $10.88 $11.41 $23,740 3.2 %
43-9022 Word Processors and Typists 80 0.02% $14.68 $14.83 $30,850 5.0 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 400 0.09% $11.64 $11.87 $24,690 1.7 %
43-9061 Office Clerks, General 3,520 0.82% $11.74 $12.24 $25,460 1.8 %
43-9071 Office Machine Operators, Except Computer 50 0.01% $14.00 $14.17 $29,480 3.6 %
43-9111 Statistical Assistants (8) (8) $14.26 $14.78 $30,740 2.8 %
43-9199 Office and Administrative Support Workers, All Other 500 0.12% $12.11 $13.00 $27,040 3.2 %
Construction and Extraction Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
47-0000 Construction and Extraction Occupations 120 0.03% $17.79 $18.56 $38,610 5.5 %
47-1011 First-Line Supervisors/Managers of Construction Trades and Extraction Workers 40 0.01% $25.54 $23.96 $49,830 2.4 %
47-2031 Carpenters 50 0.01% $14.70 $15.12 $31,460 10.2 %
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,040 0.24% $25.15 $25.41 $52,850 4.0 %
49-1011 First-Line Supervisors/Managers of Mechanics, Installers, and Repairers 290 0.07% $34.42 $33.29 $69,240 2.9 %
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers 340 0.08% $29.78 $27.59 $57,380 5.4 %
49-2097 Electronic Home Entertainment Equipment Installers and Repairers (8) (8) $16.69 $16.77 $34,880 3.9 %
49-9042 Maintenance and Repair Workers, General 230 0.05% $15.27 $16.20 $33,700 2.4 %
49-9099 Installation, Maintenance, and Repair Workers, All Other 40 0.01% $20.47 $20.89 $43,450 5.2 %
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 410 0.10% $11.93 $15.36 $31,950 7.3 %
51-1011 First-Line Supervisors/Managers of Production and Operating Workers 50 0.01% $28.37 $31.30 $65,100 11.7 %
51-2092 Team Assemblers (8) (8) $8.39 $9.54 $19,840 5.4 %
51-5023 Printing Machine Operators 40 0.01% $11.70 $12.45 $25,890 7.4 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 80 0.02% $11.04 $11.93 $24,820 4.7 %
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 900 0.21% $10.58 $11.25 $23,390 4.1 %
53-3033 Truck Drivers, Light or Delivery Services 350 0.08% $10.82 $11.05 $22,980 4.8 %
53-3041 Taxi Drivers and Chauffeurs (8) (8) $9.15 $9.31 $19,360 3.6 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 220 0.05% $13.82 $13.23 $27,510 5.2 %
53-7064 Packers and Packagers, Hand 240 0.06% $8.21 $8.67 $18,030 4.2 %

About May 2008 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(4) Wages for some occupations that do not generally work year-round, full time, are reported either as hourly wages or annual salaries depending on how they are typically paid.

(8) Estimates not released.




Other OES estimates and related information:

May 2008 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2008 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2008 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2008 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2008 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

Last Modified Date: May 04, 2009

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