Occupational Employment Statistics

Occupational Employment and Wages, May 2009

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation


National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,195,860 0.6 % $15.58 $32,410 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.33 $11.53 $14.56 $18.50 $23.57
Annual Wage (2) $19,410 $23,980 $30,290 $38,480 $49,020


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage
Business Support Services 184,590 $12.55 $26,090
Insurance Carriers 140,020 $16.82 $34,990
Depository Credit Intermediation 116,890 $15.28 $31,790
Agencies, Brokerages, and Other Insurance Related Activities 107,830 $16.77 $34,890
Employment Services 85,020 $13.78 $28,670

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage
Postal Service 310 $28.61 $59,510
Pipeline Transportation of Natural Gas 720 $25.90 $53,870
Support Activities for Water Transportation 530 $22.75 $47,320
Aerospace Product and Parts Manufacturing 1,560 $22.56 $46,930
Satellite Telecommunications 1,000 $22.04 $45,850


State profile for this occupation: Top

States with the highest published employment concentrations and wages for this occupation are provided. For a list of all States with employment in this occupation, see the Create Customized Tables function.

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Employment per thousand workers
Arizona 63,100 $15.45 $32,130 25.452
Georgia 95,380 $15.39 $32,010 24.524
Utah 28,890 $13.25 $27,570 24.367
South Dakota 9,270 $12.37 $25,730 23.590
Delaware 9,090 $17.87 $37,170 22.040

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Employment per thousand workers
Connecticut 28,390 $18.40 $38,260 17.217
California 191,620 $18.07 $37,580 13.186
Delaware 9,090 $17.87 $37,170 22.040
Massachusetts 53,370 $17.82 $37,070 16.841
District of Columbia 6,910 $17.39 $36,180 10.840


Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest published employment concentrations and wages for this occupation are provided. For a list of all Metropolitan areas with employment in this occupation, see the Create Customized Tables function.

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Employment per thousand workers
Sioux Falls, SD 5,240 $12.62 $26,250 39.010
Valdosta, GA 2,070 $9.53 $19,830 38.913
Clarksville, TN-KY 3,010 $13.17 $27,400 38.599
Danville, VA 1,460 $10.98 $22,840 37.121
Hagerstown-Martinsburg, MD-WV 3,200 $13.52 $28,120 33.282

Top paying metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Employment per thousand workers
San Jose-Sunnyvale-Santa Clara, CA 9,630 $22.06 $45,880 10.837
Bridgeport-Stamford-Norwalk, CT 7,400 $20.37 $42,360 17.685
San Francisco-San Mateo-Redwood City, CA Metropolitan Division 10,800 $20.33 $42,280 10.992
Stockton, CA 2,060 $19.34 $40,220 9.883
Lowell-Billerica-Chelmsford, MA-NH NECTA Division 2,040 $18.90 $39,320 17.618


About May 2009 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and nonmetropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.


Other OES estimates and related information:

May 2009 National Occupational Employment and Wage Estimates

May 2009 State Occupational Employment and Wage Estimates

May 2009 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2009 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2009 Occupational Employment and Wage Estimates in Zipped XLS files

Technical Notes

Last Modified Date: May 14, 2010

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