Occupational Employment Statistics

Occupational Employment and Wages, May 2010

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
138,200 1.2 % $12.63 $26,280 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.53 $9.93 $11.98 $14.63 $17.82
Annual Wage (2) $17,740 $20,650 $24,920 $30,420 $37,060


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 20,020 2.42 $11.32 $23,540
General Medical and Surgical Hospitals 19,610 0.38 $12.67 $26,350
Automobile Dealers 10,960 1.09 $11.52 $23,970
Offices of Physicians 9,730 0.42 $12.69 $26,390
Traveler Accommodation 6,760 0.41 $13.50 $28,090

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Satellite Telecommunications 360 3.30 $14.48 $30,120
Business Support Services 20,020 2.42 $11.32 $23,540
Automobile Dealers 10,960 1.09 $11.52 $23,970
Taxi and Limousine Service 520 0.76 $11.14 $23,170
Insurance and Employee Benefit Funds 290 0.67 $14.03 $29,180

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Natural Gas Distribution 50 0.05 $22.29 $46,360
Other Miscellaneous Manufacturing (8) (8) $19.63 $40,830
Promoters of Performing Arts, Sports, and Similar Events 130 0.13 $16.49 $34,310
Federal Executive Branch (OES Designation) 670 0.03 $16.30 $33,910
Other Telecommunications (8) (8) $15.97 $33,210


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.

States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 17,520 1.25 1.15 $13.70 $28,490
Texas 11,100 1.10 1.01 $11.73 $24,410
New York 10,160 1.22 1.12 $14.21 $29,560
Illinois 7,310 1.32 1.22 $12.44 $25,880
Florida 6,500 0.92 0.84 $11.52 $23,970




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 2,400 2.16 1.99 $13.82 $28,750
Louisiana 2,880 1.57 1.45 $11.11 $23,100
Maine 900 1.56 1.43 $11.97 $24,910
New Mexico 1,210 1.55 1.43 $11.83 $24,600
Connecticut 2,280 1.43 1.31 $14.66 $30,500




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 670 1.05 0.97 $16.89 $35,130
Hawaii 790 1.39 1.28 $14.90 $30,980
Connecticut 2,280 1.43 1.31 $14.66 $30,500
Washington 2,190 0.82 0.75 $14.60 $30,370
Massachusetts 3,200 1.03 0.94 $14.27 $29,690

Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 5,280 1.06 0.97 $15.96 $33,190
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 4,520 1.18 1.09 $13.78 $28,670
Chicago-Naperville-Joliet, IL Metropolitan Division 4,260 1.20 1.11 $13.27 $27,600
Houston-Sugar Land-Baytown, TX 2,410 0.97 0.89 $12.32 $25,630
Santa Ana-Anaheim-Irvine, CA Metropolitan Division 2,370 1.73 1.59 $12.89 $26,810
Dallas-Plano-Irving, TX Metropolitan Division 2,270 1.13 1.04 $12.92 $26,880
Atlanta-Sandy Springs-Marietta, GA 2,240 1.02 0.93 $13.38 $27,820
Philadelphia, PA Metropolitan Division 2,000 1.11 1.02 $13.32 $27,710
Las Vegas-Paradise, NV 1,880 2.33 2.14 $14.21 $29,550
Phoenix-Mesa-Scottsdale, AZ 1,840 1.10 1.01 $13.06 $27,170




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Lafayette, LA 390 2.77 2.55 $11.16 $23,200
Pittsfield, MA 90 2.55 2.34 $13.33 $27,740
Mobile, AL 400 2.37 2.18 $9.71 $20,200
Manchester, NH 230 2.37 2.18 $12.39 $25,770
Gainesville, GA 160 2.34 2.15 $10.37 $21,570
Las Vegas-Paradise, NV 1,880 2.33 2.14 $14.21 $29,550
Elmira, NY 90 2.32 2.13 $12.40 $25,790
Punta Gorda, FL 90 2.31 2.12 $10.48 $21,790
Modesto, CA 350 2.30 2.12 $11.21 $23,310
Portland-South Portland-Biddeford, ME 440 2.30 2.11 $12.06 $25,090




Top paying metropolitan areas for this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Cleveland, TN 70 1.84 1.69 $18.19 $37,840
Barnstable Town, MA 60 0.60 0.55 $16.83 $35,000
San Francisco-San Mateo-Redwood City, CA Metropolitan Division 1,370 1.44 1.33 $16.69 $34,720
San Jose-Sunnyvale-Santa Clara, CA 810 0.94 0.87 $16.25 $33,810
Seattle-Bellevue-Everett, WA Metropolitan Division 970 0.72 0.67 $16.02 $33,330
New York-White Plains-Wayne, NY-NJ Metropolitan Division 5,280 1.06 0.97 $15.96 $33,190
Rochester, MN 70 0.69 0.63 $15.78 $32,820
New Haven, CT 590 2.23 2.05 $15.47 $32,180
Santa Cruz-Watsonville, CA 80 0.93 0.85 $15.40 $32,030
Salinas, CA 210 1.34 1.23 $15.20 $31,610

Nonmetropolitan areas with the highest employment in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Other North Carolina nonmetropolitan area 370 1.26 1.16 $10.98 $22,830
Northeast Mississippi nonmetropolitan area 350 1.69 1.55 $10.02 $20,830
Kansas nonmetropolitan area 340 0.91 0.84 $10.42 $21,680
Southwest New York nonmetropolitan area 320 1.67 1.54 $10.68 $22,210
West Central Illinois nonmetropolitan area 270 1.48 1.36 $10.64 $22,140

Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Far Western North Dakota nonmetropolitan area 100 2.81 2.58 $12.24 $25,460
East Central North Dakota 90 2.13 1.96 $12.87 $26,760
Northeastern Nebraska nonmetropolitan area 170 1.87 1.72 $10.42 $21,670
Northeast Mississippi nonmetropolitan area 350 1.69 1.55 $10.02 $20,830
Southwest New York nonmetropolitan area 320 1.67 1.54 $10.68 $22,210

Top paying nonmetropolitan areas for this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Southwestern Washington nonmetropolitan area 40 0.57 0.52 $14.99 $31,180
Hawaii / Maui / Kauai nonmetropolitan area 240 1.61 1.48 $14.75 $30,680
Eastern and Southern Colorado nonmetropolitan area 60 0.89 0.82 $14.65 $30,480
North Valley Region of California nonmetropolitan area 40 1.38 1.27 $14.14 $29,420
Eastern Washington nonmetropolitan area 30 0.58 0.53 $13.74 $28,590


About May 2010 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OES estimates and related information:

May 2010 National Occupational Employment and Wage Estimates

May 2010 State Occupational Employment and Wage Estimates

May 2010 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2010 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2010 Occupational Employment and Wage Estimates in Zipped XLS files

Technical Notes

Last Modified Date: May 17, 2011

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