Occupational Employment Statistics

Occupational Employment and Wages, May 2013

43-2021 Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
10,280 8.8 % $16.69 $34,720 2.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.56 $11.69 $15.67 $21.19 $26.33
Annual Wage (2) $19,890 $24,310 $32,590 $44,070 $54,770


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Wired Telecommunications Carriers 3,080 0.51 $18.99 $39,490
General Medical and Surgical Hospitals 1,680 0.03 $15.05 $31,290
Business Support Services 1,340 0.16 $14.16 $29,460
Local Government (OES Designation) 620 0.01 $17.84 $37,100
Offices of Physicians 370 0.02 $14.03 $29,180

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Wired Telecommunications Carriers 3,080 0.51 $18.99 $39,490
Business Support Services 1,340 0.16 $14.16 $29,460
Wireless Telecommunications Carriers (except Satellite) 110 0.07 $16.48 $34,280
Specialty (except Psychiatric and Substance Abuse) Hospitals 80 0.03 $19.72 $41,020
Psychiatric and Substance Abuse Hospitals 60 0.03 $15.15 $31,510

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Specialty (except Psychiatric and Substance Abuse) Hospitals 80 0.03 $19.72 $41,020
Wired Telecommunications Carriers 3,080 0.51 $18.99 $39,490
Local Government (OES Designation) 620 0.01 $17.84 $37,100
Traveler Accommodation 340 0.02 $17.28 $35,930
Management of Companies and Enterprises 310 0.01 $16.95 $35,250


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 1,800 0.12 1.58 $19.36 $40,260
New York 1,180 0.14 1.76 $19.04 $39,600
Florida 770 0.10 1.33 $12.60 $26,220
Pennsylvania 640 0.11 1.48 $17.37 $36,140
Ohio 490 0.10 1.24 $13.97 $29,070




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
West Virginia 220 0.31 4.03 $15.03 $31,260
New York 1,180 0.14 1.76 $19.04 $39,600
Massachusetts 420 0.13 1.67 $19.36 $40,260
California 1,800 0.12 1.58 $19.36 $40,260
Pennsylvania 640 0.11 1.48 $17.37 $36,140




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Virginia 140 0.04 0.50 $21.63 $44,990
Minnesota (8) (8) (8) $20.83 $43,320
New Jersey 220 0.06 0.73 $19.70 $40,970
Massachusetts 420 0.13 1.67 $19.36 $40,260
California 1,800 0.12 1.58 $19.36 $40,260





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 710 0.14 1.75 $19.06 $39,650
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 660 0.16 2.13 $15.45 $32,130
Tampa-St. Petersburg-Clearwater, FL 510 0.45 5.76 $12.17 $25,310
Chicago-Joliet-Naperville, IL Metropolitan Division 270 0.07 0.94 $14.63 $30,420
Riverside-San Bernardino-Ontario, CA 190 0.16 2.09 $15.60 $32,440
Philadelphia, PA Metropolitan Division 180 0.10 1.27 $21.37 $44,440
Cleveland-Elyria-Mentor, OH 150 0.15 1.96 $14.29 $29,720
Boston-Cambridge-Quincy, MA NECTA Division 140 0.08 1.00 $18.63 $38,740
Nassau-Suffolk, NY Metropolitan Division 130 0.11 1.37 $18.72 $38,950
Phoenix-Mesa-Glendale, AZ 100 0.06 0.72 $13.10 $27,240




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Ocean City, NJ 30 0.82 10.54 $13.00 $27,040
Tampa-St. Petersburg-Clearwater, FL 510 0.45 5.76 $12.17 $25,310
Peabody, MA NECTA Division 40 0.40 5.12 $15.35 $31,920
Utica-Rome, NY 40 0.32 4.12 $19.76 $41,100
Providence-Fall River-Warwick, RI-MA 90 0.17 2.22 $23.59 $49,080
Riverside-San Bernardino-Ontario, CA 190 0.16 2.09 $15.60 $32,440
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 660 0.16 2.13 $15.45 $32,130
Cleveland-Elyria-Mentor, OH 150 0.15 1.96 $14.29 $29,720
Toledo, OH 40 0.14 1.75 $15.04 $31,270
New York-White Plains-Wayne, NY-NJ Metropolitan Division 710 0.14 1.75 $19.06 $39,650




Top paying metropolitan areas for this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Sacramento--Arden-Arcade--Roseville, CA 80 0.09 1.19 $24.61 $51,190
Edison-New Brunswick, NJ Metropolitan Division 80 0.08 1.04 $24.46 $50,870
Oakland-Fremont-Hayward, CA Metropolitan Division (8) (8) (8) $24.37 $50,680
Providence-Fall River-Warwick, RI-MA 90 0.17 2.22 $23.59 $49,080
Philadelphia, PA Metropolitan Division 180 0.10 1.27 $21.37 $44,440
San Antonio-New Braunfels, TX (8) (8) (8) $19.83 $41,240
Utica-Rome, NY 40 0.32 4.12 $19.76 $41,100
New York-White Plains-Wayne, NY-NJ Metropolitan Division 710 0.14 1.75 $19.06 $39,650
Pittsburgh, PA (8) (8) (8) $19.01 $39,540
Nassau-Suffolk, NY Metropolitan Division 130 0.11 1.37 $18.72 $38,950


About May 2013 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OES estimates and related information:

May 2013 National Occupational Employment and Wage Estimates

May 2013 State Occupational Employment and Wage Estimates

May 2013 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2013 National Industry-Specific Occupational Employment and Wage Estimates

May 2013 Occupation Profiles

Technical Notes

Last Modified Date: April 1, 2014

Recommend this page using: