U.S. Bureau of Labor Statistics U.S. Bureau of Labor StatisticsProvide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Employment estimate and mean wage estimates for this occupation:
| Employment (1) | Employment RSE (3) |
Mean hourly wage |
Mean annual wage (2) |
Wage RSE (3) |
|---|---|---|---|---|
| 10,710 | 5.4 % | $16.67 | $34,670 | 1.5 % |
Percentile wage estimates for this occupation:
| Percentile | 10% | 25% | 50% (Median) |
75% | 90% |
|---|---|---|---|---|---|
| Hourly Wage | $9.18 | $11.77 | $15.79 | $21.56 | $26.16 |
| Annual Wage (2) | $19,100 | $24,480 | $32,850 | $44,840 | $54,420 |
Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.
Industries with the highest levels of employment in this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Wired Telecommunications Carriers | 4,610 | 0.80 | $18.68 | $38,850 |
| General Medical and Surgical Hospitals | 1,660 | 0.03 | $15.28 | $31,790 |
| Business Support Services | 1,230 | 0.15 | $12.76 | $26,550 |
| Local Government (OES Designation) | 590 | 0.01 | $17.76 | $36,940 |
| Other Telecommunications | 330 | 0.31 | $17.57 | $36,540 |
Industries with the highest concentration of employment in this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Wired Telecommunications Carriers | 4,610 | 0.80 | $18.68 | $38,850 |
| Other Telecommunications | 330 | 0.31 | $17.57 | $36,540 |
| Business Support Services | 1,230 | 0.15 | $12.76 | $26,550 |
| Specialty (except Psychiatric and Substance Abuse) Hospitals | 70 | 0.03 | $19.50 | $40,570 |
| General Medical and Surgical Hospitals | 1,660 | 0.03 | $15.28 | $31,790 |
Top paying industries for this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Household Appliances and Electrical and Electronic Goods Merchant Wholesalers | 50 | 0.02 | $24.90 | $51,800 |
| Specialty (except Psychiatric and Substance Abuse) Hospitals | 70 | 0.03 | $19.50 | $40,570 |
| Wired Telecommunications Carriers | 4,610 | 0.80 | $18.68 | $38,850 |
| Local Government (OES Designation) | 590 | 0.01 | $17.76 | $36,940 |
| Other Telecommunications | 330 | 0.31 | $17.57 | $36,540 |
States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.
States with the highest employment level in this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| California | 1,760 | 0.12 | 1.49 | $19.44 | $40,430 |
| New York | 1,160 | 0.14 | 1.65 | $18.65 | $38,790 |
| Ohio | 660 | 0.13 | 1.59 | $11.96 | $24,880 |
| Florida | 630 | 0.09 | 1.06 | $14.75 | $30,690 |
| Michigan | 460 | 0.12 | 1.42 | $13.93 | $28,980 |
States with the highest concentration of jobs and location quotients in this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Utah | 260 | 0.22 | 2.62 | $12.29 | $25,560 |
| South Carolina | 250 | 0.14 | 1.66 | $12.71 | $26,440 |
| New York | 1,160 | 0.14 | 1.65 | $18.65 | $38,790 |
| New Hampshire | 90 | 0.14 | 1.69 | $21.80 | $45,350 |
| Alabama | 250 | 0.14 | 1.66 | $9.73 | $20,240 |
Top paying States for this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| New Hampshire | 90 | 0.14 | 1.69 | $21.80 | $45,350 |
| North Carolina | (8) | (8) | (8) | $21.72 | $45,180 |
| New Jersey | 230 | 0.06 | 0.75 | $20.19 | $41,990 |
| California | 1,760 | 0.12 | 1.49 | $19.44 | $40,430 |
| Massachusetts | 340 | 0.10 | 1.28 | $19.39 | $40,330 |
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division | 910 | 0.23 | 2.85 | $18.65 | $38,790 |
| New York-White Plains-Wayne, NY-NJ Metropolitan Division | 750 | 0.15 | 1.77 | $18.74 | $38,970 |
| Philadelphia, PA Metropolitan Division | 640 | 0.35 | 4.28 | $19.33 | $40,200 |
| Salt Lake City, UT | 250 | 0.40 | 4.92 | $12.24 | $25,460 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division | 240 | 0.10 | 1.27 | $19.16 | $39,850 |
| Cleveland-Elyria-Mentor, OH | 220 | 0.23 | 2.74 | $12.51 | $26,020 |
| Riverside-San Bernardino-Ontario, CA | 210 | 0.18 | 2.23 | (8) | (8) |
| Chicago-Joliet-Naperville, IL Metropolitan Division | 190 | 0.05 | 0.65 | $16.90 | $35,150 |
| Baltimore-Towson, MD | 170 | 0.13 | 1.64 | $15.16 | $31,540 |
| Nassau-Suffolk, NY Metropolitan Division | 170 | 0.14 | 1.66 | $18.42 | $38,310 |
Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Cumberland, MD-WV | 60 | 1.60 | 19.45 | $20.86 | $43,390 |
| Salt Lake City, UT | 250 | 0.40 | 4.92 | $12.24 | $25,460 |
| Peabody, MA NECTA Division | 40 | 0.39 | 4.80 | $15.06 | $31,330 |
| Philadelphia, PA Metropolitan Division | 640 | 0.35 | 4.28 | $19.33 | $40,200 |
| Utica-Rome, NY | 40 | 0.32 | 3.91 | $17.82 | $37,060 |
| Canton-Massillon, OH | 50 | 0.32 | 3.95 | $10.89 | $22,640 |
| Ann Arbor, MI | 50 | 0.26 | 3.13 | $13.81 | $28,710 |
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division | 910 | 0.23 | 2.85 | $18.65 | $38,790 |
| Cleveland-Elyria-Mentor, OH | 220 | 0.23 | 2.74 | $12.51 | $26,020 |
| Riverside-San Bernardino-Ontario, CA | 210 | 0.18 | 2.23 | (8) | (8) |
Top paying metropolitan areas for this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Edison-New Brunswick, NJ Metropolitan Division | 110 | 0.11 | 1.36 | $24.28 | $50,500 |
| Providence-Fall River-Warwick, RI-MA | 90 | 0.17 | 2.12 | $22.93 | $47,690 |
| San Francisco-San Mateo-Redwood City, CA Metropolitan Division | (8) | (8) | (8) | $21.73 | $45,200 |
| Bethesda-Rockville-Frederick, MD Metropolitan Division | 70 | 0.12 | 1.47 | $20.91 | $43,480 |
| Cumberland, MD-WV | 60 | 1.60 | 19.45 | $20.86 | $43,390 |
| Sacramento--Arden-Arcade--Roseville, CA | 90 | 0.11 | 1.35 | $19.43 | $40,420 |
| Philadelphia, PA Metropolitan Division | 640 | 0.35 | 4.28 | $19.33 | $40,200 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division | 240 | 0.10 | 1.27 | $19.16 | $39,850 |
| Hartford-West Hartford-East Hartford, CT | (8) | (8) | (8) | $18.77 | $39,050 |
| New York-White Plains-Wayne, NY-NJ Metropolitan Division | 750 | 0.15 | 1.77 | $18.74 | $38,970 |
These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.
The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(8) Estimate not released.
(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
Other OES estimates and related information:
May 2012 National Occupational Employment and Wage Estimates
May 2012 State Occupational Employment and Wage Estimates
May 2012 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates
May 2012 National Industry-Specific Occupational Employment and Wage Estimates
Last Modified Date: March 29, 2013
