U.S. Bureau of Labor Statistics U.S. Bureau of Labor StatisticsCompose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Employment estimate and mean wage estimates for this occupation:
| Employment (1) | Employment RSE (3) |
Mean hourly wage |
Mean annual wage (2) |
Wage RSE (3) |
|---|---|---|---|---|
| 10,150 | 4.5 % | $17.75 | $36,920 | 0.9 % |
Percentile wage estimates for this occupation:
| Percentile | 10% | 25% | 50% (Median) |
75% | 90% |
|---|---|---|---|---|---|
| Hourly Wage | $11.96 | $14.41 | $17.38 | $20.80 | $23.74 |
| Annual Wage (2) | $24,870 | $29,980 | $36,140 | $43,260 | $49,380 |
Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.
Industries with the highest levels of employment in this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Insurance Carriers | 2,440 | 0.21 | $17.76 | $36,940 |
| State Government (OES Designation) | 1,600 | 0.07 | $19.85 | $41,290 |
| Agencies, Brokerages, and Other Insurance Related Activities | 1,040 | 0.12 | $17.51 | $36,410 |
| Depository Credit Intermediation | 520 | 0.03 | $16.71 | $34,760 |
| Management of Companies and Enterprises | 510 | 0.03 | $18.88 | $39,270 |
Industries with the highest concentration of employment in this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Insurance and Employee Benefit Funds | 170 | 0.38 | $20.87 | $43,400 |
| Insurance Carriers | 2,440 | 0.21 | $17.76 | $36,940 |
| Agencies, Brokerages, and Other Insurance Related Activities | 1,040 | 0.12 | $17.51 | $36,410 |
| Other Investment Pools and Funds | 40 | 0.10 | $21.21 | $44,120 |
| Activities Related to Credit Intermediation | 240 | 0.09 | $16.19 | $33,680 |
Top paying industries for this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Securities and Commodity Contracts Intermediation and Brokerage | 70 | 0.02 | $21.95 | $45,650 |
| Office Administrative Services | 50 | 0.01 | $21.94 | $45,630 |
| Other Investment Pools and Funds | 40 | 0.10 | $21.21 | $44,120 |
| Elementary and Secondary Schools | 50 | (7) | $21.00 | $43,680 |
| Insurance and Employee Benefit Funds | 170 | 0.38 | $20.87 | $43,400 |
States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.
States with the highest employment level in this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| California | 1,890 | 0.13 | 1.69 | $18.59 | $38,660 |
| Illinois | 1,880 | 0.33 | 4.29 | $19.54 | $40,640 |
| Texas | 680 | 0.06 | 0.82 | $17.44 | $36,270 |
| Pennsylvania | 640 | 0.11 | 1.47 | $16.38 | $34,080 |
| Ohio | 350 | 0.07 | 0.88 | $15.87 | $33,020 |
States with the highest concentration of jobs and location quotients in this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| South Dakota | 270 | 0.67 | 8.61 | $13.81 | $28,730 |
| Illinois | 1,880 | 0.33 | 4.29 | $19.54 | $40,640 |
| Delaware | 110 | 0.27 | 3.48 | $16.07 | $33,420 |
| North Dakota | 70 | 0.17 | 2.19 | $15.91 | $33,090 |
| Montana | 70 | 0.17 | 2.16 | $12.54 | $26,070 |
Top paying States for this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Washington | 60 | 0.02 | 0.27 | $22.21 | $46,200 |
| Connecticut | 120 | 0.08 | 0.97 | $21.28 | $44,260 |
| Rhode Island | 30 | 0.07 | 0.90 | $21.09 | $43,880 |
| Colorado | 90 | 0.04 | 0.55 | $20.59 | $42,830 |
| Massachusetts | 230 | 0.07 | 0.93 | $20.55 | $42,750 |
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division | 850 | 0.22 | 2.83 | $19.57 | $40,700 |
| Chicago-Joliet-Naperville, IL Metropolitan Division | 840 | 0.23 | 2.97 | $19.34 | $40,220 |
| Philadelphia, PA Metropolitan Division | 390 | 0.21 | 2.76 | $16.61 | $34,550 |
| Sioux Falls, SD | 210 | 1.51 | 19.41 | $13.86 | $28,820 |
| New York-White Plains-Wayne, NY-NJ Metropolitan Division | 190 | 0.04 | 0.48 | $17.78 | $36,990 |
| Dallas-Plano-Irving, TX Metropolitan Division | 190 | 0.09 | 1.15 | $17.23 | $35,840 |
| Houston-Sugar Land-Baytown, TX | 180 | 0.07 | 0.87 | $18.46 | $38,390 |
| Phoenix-Mesa-Glendale, AZ | 150 | 0.09 | 1.10 | $20.07 | $41,750 |
| Cleveland-Elyria-Mentor, OH | 130 | 0.13 | 1.69 | $14.85 | $30,880 |
| Pittsburgh, PA | 130 | 0.11 | 1.46 | $16.67 | $34,670 |
Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Sioux Falls, SD | 210 | 1.51 | 19.41 | $13.86 | $28,820 |
| Wilmington, DE-MD-NJ Metropolitan Division | 110 | 0.34 | 4.38 | $16.07 | $33,420 |
| Jackson, MS | 70 | 0.28 | 3.55 | $19.07 | $39,670 |
| Davenport-Moline-Rock Island, IA-IL | 50 | 0.26 | 3.29 | $18.82 | $39,140 |
| Chicago-Joliet-Naperville, IL Metropolitan Division | 840 | 0.23 | 2.97 | $19.34 | $40,220 |
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division | 850 | 0.22 | 2.83 | $19.57 | $40,700 |
| Philadelphia, PA Metropolitan Division | 390 | 0.21 | 2.76 | $16.61 | $34,550 |
| Lake County-Kenosha County, IL-WI Metropolitan Division | 70 | 0.19 | 2.49 | $19.78 | $41,150 |
| Des Moines-West Des Moines, IA | 50 | 0.14 | 1.84 | $16.61 | $34,540 |
| Newark-Union, NJ-PA Metropolitan Division | 120 | 0.13 | 1.64 | $17.33 | $36,040 |
Top paying metropolitan areas for this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Hartford-West Hartford-East Hartford, CT | (8) | (8) | (8) | $22.61 | $47,030 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division | 120 | 0.05 | 0.67 | $21.70 | $45,140 |
| Providence-Fall River-Warwick, RI-MA | 30 | 0.06 | 0.74 | $21.09 | $43,870 |
| Denver-Aurora-Broomfield, CO | 80 | 0.06 | 0.80 | $20.76 | $43,180 |
| Boston-Cambridge-Quincy, MA NECTA Division | 120 | 0.07 | 0.92 | $20.32 | $42,270 |
| Phoenix-Mesa-Glendale, AZ | 150 | 0.09 | 1.10 | $20.07 | $41,750 |
| St. Louis, MO-IL | 100 | 0.08 | 1.04 | $19.93 | $41,450 |
| Lake County-Kenosha County, IL-WI Metropolitan Division | 70 | 0.19 | 2.49 | $19.78 | $41,150 |
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division | 850 | 0.22 | 2.83 | $19.57 | $40,700 |
| Riverside-San Bernardino-Ontario, CA | (8) | (8) | (8) | $19.51 | $40,580 |
Nonmetropolitan areas with the highest employment in this occupation:
| Nonmetropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| West Central Illinois nonmetropolitan area | 130 | 0.72 | 9.28 | $20.56 | $42,770 |
| Railbelt / Southwest Alaska nonmetropolitan area | 50 | 0.63 | 8.04 | $25.76 | $53,580 |
| Eastern South Dakota nonmetropolitan area | 40 | 0.34 | 4.41 | $14.16 | $29,450 |
Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Nonmetropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| West Central Illinois nonmetropolitan area | 130 | 0.72 | 9.28 | $20.56 | $42,770 |
| Railbelt / Southwest Alaska nonmetropolitan area | 50 | 0.63 | 8.04 | $25.76 | $53,580 |
| Eastern South Dakota nonmetropolitan area | 40 | 0.34 | 4.41 | $14.16 | $29,450 |
Top paying nonmetropolitan areas for this occupation:
| Nonmetropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Railbelt / Southwest Alaska nonmetropolitan area | 50 | 0.63 | 8.04 | $25.76 | $53,580 |
| West Central Illinois nonmetropolitan area | 130 | 0.72 | 9.28 | $20.56 | $42,770 |
| Eastern South Dakota nonmetropolitan area | 40 | 0.34 | 4.41 | $14.16 | $29,450 |
These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.
The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(7) The value is less than .005 percent of industry employment.
(8) Estimate not released.
(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
Other OES estimates and related information:
May 2012 National Occupational Employment and Wage Estimates
May 2012 State Occupational Employment and Wage Estimates
May 2012 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates
May 2012 National Industry-Specific Occupational Employment and Wage Estimates
Last Modified Date: March 29, 2013
