U.S. Bureau of Labor Statistics U.S. Bureau of Labor StatisticsInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
Employment estimate and mean wage estimates for this occupation:
| Employment (1) | Employment RSE (3) |
Mean hourly wage |
Mean annual wage (2) |
Wage RSE (3) |
|---|---|---|---|---|
| 2,146,120 | 0.6 % | $15.76 | $32,780 | 0.2 % |
Percentile wage estimates for this occupation:
| Percentile | 10% | 25% | 50% (Median) |
75% | 90% |
|---|---|---|---|---|---|
| Hourly Wage | $9.40 | $11.61 | $14.64 | $18.63 | $23.71 |
| Annual Wage (2) | $19,550 | $24,150 | $30,460 | $38,750 | $49,320 |
Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.
Industries with the highest levels of employment in this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Business Support Services | 187,930 | 22.72 | $12.89 | $26,820 |
| Insurance Carriers | 130,520 | 10.98 | $17.04 | $35,450 |
| Depository Credit Intermediation | 113,290 | 6.59 | $15.61 | $32,460 |
| Agencies, Brokerages, and Other Insurance Related Activities | 110,590 | 12.68 | $16.67 | $34,670 |
| Management of Companies and Enterprises | 85,730 | 4.50 | $17.00 | $35,360 |
Industries with the highest concentration of employment in this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Business Support Services | 187,930 | 22.72 | $12.89 | $26,820 |
| Wireless Telecommunications Carriers (except Satellite) | 33,580 | 19.70 | $16.40 | $34,100 |
| Agencies, Brokerages, and Other Insurance Related Activities | 110,590 | 12.68 | $16.67 | $34,670 |
| Electronic Shopping and Mail-Order Houses | 30,180 | 12.35 | $13.63 | $28,350 |
| Satellite Telecommunications | 1,310 | 12.17 | $20.24 | $42,100 |
Top paying industries for this occupation:
| Industry | Employment (1) | Percent of industry employment | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|
| Pipeline Transportation of Natural Gas | 610 | 2.30 | $27.53 | $57,270 |
| Aerospace Product and Parts Manufacturing | 1,550 | 0.32 | $23.29 | $48,440 |
| Railroad Rolling Stock Manufacturing | 90 | 0.46 | $23.07 | $47,980 |
| Petroleum and Coal Products Manufacturing | 590 | 0.53 | $22.60 | $47,010 |
| Natural Gas Distribution | 9,530 | 8.81 | $22.34 | $46,470 |
States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.
States with the highest employment level in this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Texas | 205,120 | 20.33 | 1.20 | $14.57 | $30,300 |
| California | 185,750 | 13.27 | 0.79 | $18.34 | $38,140 |
| Florida | 156,960 | 22.10 | 1.31 | $14.33 | $29,800 |
| New York | 135,130 | 16.20 | 0.96 | $17.32 | $36,020 |
| Pennsylvania | 97,100 | 17.71 | 1.05 | $16.05 | $33,380 |
States with the highest concentration of jobs and location quotients in this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| Arizona | 62,940 | 26.59 | 1.58 | $15.60 | $32,450 |
| Utah | 28,460 | 24.78 | 1.47 | $13.65 | $28,400 |
| Georgia | 90,780 | 24.24 | 1.44 | $15.69 | $32,630 |
| South Dakota | 8,830 | 22.77 | 1.35 | $12.49 | $25,980 |
| Florida | 156,960 | 22.10 | 1.31 | $14.33 | $29,800 |
Top paying States for this occupation:
| State | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| District of Columbia | 6,820 | 10.66 | 0.63 | $19.14 | $39,800 |
| Delaware | 7,530 | 18.93 | 1.12 | $18.87 | $39,240 |
| California | 185,750 | 13.27 | 0.79 | $18.34 | $38,140 |
| Connecticut | 27,160 | 16.99 | 1.01 | $18.33 | $38,120 |
| Massachusetts | 47,230 | 15.14 | 0.90 | $17.77 | $36,950 |
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area | Employment (1) | Employment per thousand jobs | Location quotient (9) | Hourly mean wage | Annual mean wage (2) |
|---|---|---|---|---|---|
| New York-White Plains-Wayne, NY-NJ Metropolitan Division | 77,490 | 15.55 | 0.92 | $18.89 | $39,290 |
| Chicago-Naperville-Joliet, IL Metropolitan Division | 66,640 | 18.81 | 1.11 | $17.49 | $36,380 |
| Atlanta-Sandy Springs-Marietta, GA | 62,150 | 28.24 | 1.67 | $16.73 | $34,790 |
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division | 52,650 | 13.79 | 0.82 | $17.73 | $36,870 |
| Dallas-Plano-Irving, TX Metropolitan Division | 49,670 | 24.81 | 1.47 | $16.21 | $33,720 |
| Phoenix-Mesa-Scottsdale, AZ | 48,810 | 28.99 | 1.72 | $15.98 | $33,230 |
| Houston-Sugar Land-Baytown, TX | 48,170 | 19.29 | 1.14 | $14.80 | $30,780 |
| Philadelphia, PA Metropolitan Division | 32,550 | 18.04 | 1.07 | $17.84 | $37,110 |
| Minneapolis-St. Paul-Bloomington, MN-WI | 31,230 | 18.61 | 1.10 | $17.87 | $37,160 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division | 28,790 | 12.58 | 0.75 | $17.89 | $37,200 |