Michael D. Levi (1997) "Usability Testing Web Sites at the Bureau of Labor Statistics," Transcript of a talk at Usability Engineering 2: Measurement and Methods, a NIST Symposium.
Mr. Levi describes some of the techniques used at the Bureau of Labor Statistics (BLS) to evaluate several government Web sites. These methods include both expert inspection techniques and empirical end-user testing. Much of this talk concerns the organizational issues behind these evaluation efforts - how and why did usability testing come about, what foundation was required, and how do the evaluations fit into the standard software development life cycle. The transcript ends with a broad question and answer session.
Last Modified Date: July 19, 2008