U.S. Bureau of Labor Statistics

Standard Occupational Classification

CAUTION:

The information on this page relates to the 2000 SOC, for more recent information, see the 2010 SOC System.

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

Customer Service Representatives (broad occupation)

Information and Record Clerks (minor group)

Office and Administrative Support Occupations (major group)

List of SOC Major Groups

SOC User Guide

Last Modified Date: October 26, 2009