U.S. Bureau of Labor Statistics
Standard Occupational Classification
The information on this page relates to the 2010 SOC, please see the 2000 SOC System for information on the previous version of the SOC.
43-2021 Telephone Operators
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Illustrative examples: Directory Assistance Operator,
Long Distance Operator,
Broad Occupation: 43-2020 Telephone Operators
Minor Group: 43-2000 Communications Equipment Operators
Major Group: 43-0000 Office and Administrative Support Occupations
List of SOC Major Groups
SOC User Guide
Last Modified Date: March 11, 2010