U.S. Bureau of Labor Statistics

Standard Occupational Classification

NOTE:

The information on this page relates to the 2010 SOC, please see the 2000 SOC System for information on the previous version of the SOC.

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Illustrative examples: Customer Complaint Clerk, Warranty Clerk, Passenger Relations Representative

Broad Occupation: 43-4050 Customer Service Representatives
Minor Group: 43-4000 Information and Record Clerks
Major Group: 43-0000 Office and Administrative Support Occupations

List of SOC Major Groups
SOC User Guide

Last Modified Date: March 11, 2010