U.S. Bureau of Labor Statistics
Standard Occupational Classification
The information on this page relates to the 2010 SOC, please see the 2000 SOC System for information on the previous version of the SOC.
43-4051 Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
Illustrative examples: Customer Complaint Clerk,
Passenger Relations Representative
Broad Occupation: 43-4050 Customer Service Representatives
Minor Group: 43-4000 Information and Record Clerks
Major Group: 43-0000 Office and Administrative Support Occupations
List of SOC Major Groups
SOC User Guide
Last Modified Date: March 11, 2010